Had to reset WP password, then admin panel gone

Hello,

Have you made any changes recently before the issue occurred?
I’ve inspected your website and it appears that you are using multiple layers of caching. You have Cloudflare, Autoptimize, and wp fastest cache also.
Using more than one Caching solution can cause conflict and issues such as yours. Cloudflare is also available as an extension in W3 Total Cache. You can also set it up from there.

Yeah, I setup AO and W3 as per an article y’all suggested that integrates the best of them without duplicating stuff (like minification). Had Cloudflare setup as w3 extension. WP fastest cache is replacing W3 for now. I did not have that up before I lost access then list menu items once I reset password.

Hello,
Have you made any changes prior to the issue?
What settings do you have enabled in General settings?

No changes to the pluging setting. The only change that was made was by my theme author to fix my html sitemap formatting. They the following:
———————
“It’s fixed now.
I have added this code in enfold > includes > helper-assets.php as advised by our developer.

// tabs are needed in template-archive
if( isset( $disabled[‘av_tab_container’] ) )
{
if( ” != locate_template( array( ‘template-archives.php’ ) ) )
{
unset( $disabled[‘av_tab_container’] );
}
}

It will be fixed on the next release of Enfold ??

Best regards,
Nikko
——————–

I cannot recall the general settings without firing up the plugin, and currently that will cause me to lose access to my dashboard. I’ll try to track down the article that walked me through using AO and W3/Cloudflare.

J

https://bloggingwizard.com/w3-total-cache-cloudflare/
This may be the one . . .though it is abot W3 and Cloudflare. I believe I used this, then disabled all minification options in AO and only used it for ‘above the fold’ type stuff. If I find another article that included AO, I’ll post here. I seem to remember seeing that.

J

• This reply was modified 5 years, 4 months ago by gatehealing.

Hello,
Unfortunately, we can not know what caused the issue if W3 Total Cache is not active. There might be some plugin conflict or DB issue.
If the plugin worked as expected for ower a week, something must have changed that caused this.

It’s strange, I know. Other than the code the theme author inserted, there were no changes to any plugin settings (and the theme code was not related to any plugins).

I’m not sure how to tell you what the settings were since if I activate the plugin, I lose access to everything.

My host may have a staging site option now. If so, I’ll export the whole site over there and fire it back up on staging and let you know if I can see settings that way.

J

Hi,

If I am going to try and reinstall w3 from scratch, do I need to manually delete files from my server? I see in the Plugins folder that there is a w3 folder that has a few files, like master.php etc.

I am hoping that I can re-install from scratch and fix whatever the issue was.

J

Hello,

1. Purge Cache
2. Deactivate and Delete Plugin
3. Check .htaccess File (make backup)
W3TC will create many directives in .htaccess file to control the caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
Ensure that no residual entries are leftover in your .htaccess file after deleting the plugin.
4. Delete the following files and folders in your wp-content folder
– cache folder
– w3tc-config folder
– object-cache.php (if exists)
– dbcache.php (if exists)
– advanced-cache.php (if exists)
– upgrade folder (if exists)
– In wp-content/plugins/ delete the w3-total-cache folder (if exists)
– W3 Total Cache folder in wp-content/plugins/(if exists)
5. Delete Cached Files from CDN (if using CDN)
Besides deleting all the relevant files, if you use CDN then ensure to purge the cached content from your CDN. This is necessary when you enabled minify option in W3TC settings. You should delete the minified and combined scripts and CSS files from your CDN server to avoid the site breaking on the browser.
I hope this helps.