Can't log into wp-admin

  • Hi All,

    My site, alliancecleans.com, installed a new theme (https://themeforest.net/item/fivelayer-web-hosting-responsive-wordpress-theme/13019386?s_phrase=&s_rank=2) and I had to downgrade back to 4.3 to try and make the theme customizer work.

    Now, I can’t sign in. Every time I try and sign in at alliancecleans.com/wp-admin, I get this:

    Warning: require_once(/home/content/25/7392525/html/wp-content/plugins/jetpack/class.jetpack.php) [function.require-once]: failed to open stream: No such file or directory in /home/content/25/7392525/html/wp-content/plugins/jetpack/jetpack.php on line 37

    Fatal error: require_once() [function.require]: Failed opening required ‘/home/content/25/7392525/html/wp-content/plugins/jetpack/class.jetpack.php’ (include_path=’.:/usr/local/php5/lib/php’) in /home/content/25/7392525/html/wp-content/plugins/jetpack/jetpack.php on line 37

    How do I fix it?

Viewing 3 replies - 1 through 3 (of 3 total)

  • Disable JETPACK PLUGIN BY Going to Cpanel and deleting that plugin folder Under wpcontent/plugins/jetpack.

    Thread Starter admin_nish1

    (@admin_nish1)

    Hi Tarun,

    I did delete the plugin folder from the GoDaddy backend wp-content/plugins directory and now when I go to alliancecleans.com/wp-admin, it says this:

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator and inform them of the time the error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.
    Apache Server at alliancecleans.com Port 80

    How the hell do I fix this?

    Moderator t-p

    (@t-p)

    Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the default theme for your version of WordPress to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.

    If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Can't log into wp-admin’ is closed to new replies.