Had its use, then it failed…

This was my favorite heatmap tool because it shows the CTR along with the heatmap spots, which is very useful data for me to have…

However, recently the reported CTR on my pages has gone way down, with no logical explanation other than a change/bug in this heatmap plugin…

I emailed support about this and they did not care to reply, which makes me think twice of ever becoming a paying customer. Speaking of which, their only paid plan is $100… For a freaking heatmap tool. I mean cmon, really?

It feels like pricing is completely out of touch with reality. And I would happily pay for it if pricing was reasonable, and the reported CTR was actually accurate, and support cared to actually support their product.

I really liked the tool. Would have given it 4 stars previously (5 stars if pricing was reasonable, so I could actually afford a paid plan). But since it’s not giving me accurate data anymore now, and no reply from support, that’s 2 stars now. Not 1 star because it had good past use for me.