• Resolved facup1980

    (@facup1980)


    We have noticed a search entry of our website that says “SpandexGuys” in the Shop page Title??

    Have we been hacked?? How can we get rid of this please?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi @facup1980

    Thanks for reaching out!

    I checked the link above, however, I am not seeing the SpandexGuys text here.

    Could you please provide additional details or clarify your question, so I can better assist you?

    If a screenshot would be helpful, I’d recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.

    Once we have more information, we’ll be able to assist you further.

    Thread Starter facup1980

    (@facup1980)

    Hi,

    Thank you for replying

    Please see screenshot

    https://prnt.sc/q8ndhktudZ_S

    Mirko P.

    (@rainfallnixfig)

    Hi @facup1980

    Thanks for the screenshot.

    Sucuri and Urlvoid did not find any malware or malicious code on your shop page https://www.lean5sproducts.co.uk/shop/ although this doesn’t confirm your site has not been hacked.

    I see the correct Shop page title and no reference to “SpandexGuys” in the site output. That said, here are a few steps you could take:

    • Check for suspicious plugins or themes: Sometimes, poorly coded or malicious plugins/themes can cause such issues.
    • Update your plugins, theme, and WordPress: Outdated software can have vulnerabilities that can be exploited. Make sure everything is up to date.
    • Scan your site for malware: Use a security plugin like Wordfence or Sucuri to scan your site for any potential malware.

    Here’s an excellent guide on improving WooCommerce security: https://woo.com/posts/woocommerce-security/

    Remember to back up your site before making any changes. If you’re still having trouble after trying these steps, please let us know.

    Cheers.

Viewing 3 replies - 1 through 3 (of 3 total)
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