• NOTE TO ADMINS- can you please put this in the ‘hacked’ or ‘malware’ forum as cant see a link anywhere at the top to create new topic there – thanks

    PS I am asking for advice (this is not a discussion) and all the websites in question were already created using wordpress (not thinking of using)

    Our domain registrar contacted us ?a week or so ago telling us there is a page on one of the wordpress sites (a payment page) which we never created in the first place! (the country name showing from a different continent!)

    Having contacted our hosting provider (as we have no access to any of our wordpress websites whatsoever) were told the admins would be notified – they did nothing and since then that domain name has been suspended by the domain registrar as we did not remove the offending content. My questions are

    1) If the actual domain name has been suspended (which it now has) does that mean our wordpress website no longer exists?

    2) As this domain has been hacked and now the domain name suspended where do we stand with our wordpress website??ie does it even exist now?

    ALL our other wordpress websites have been hacked as well cant get into anything – cpanel, wordpress dashboard – nothing!

    At a loss – would really appreciate some constructive advice going forward.

    Thank you.

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  • You must clarify your 1st question with your service providers. Technically speaking, a domain setting should have no effect on a hosted WordPress.

    You need to clarify your 2nd question with your host. They may need to provide you with a copy of the project.

    Based on your description, you obviously have to rely heavily on your host. They must ensure that the projects are reinstalled from backups. If they are not able to do this, you could certainly request a backup of the projects and set them up again in a new hosting.

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  • The topic ‘Hacked sites – help PLEASE’ is closed to new replies.