• Resolved schila

    (@schila)


    Hello,

    i try to activate the gutenverse plugin, but it tells me there is an fatal error on the website if if i try.
    But i don’t know why it doesn’t work ?

    greetings

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Jegstudio

    (@jegstudio)

    Hi @schila ,

    We need to check a few things to be able to replicate the issue :
    1. What version of WordPress do you use?
    2. Do you have Gutenberg plugin installed and activate? if yes, which version?
    3. Is there other plugin activated when you trying to activate Gutenverse? If there is, could you us what plugin?
    4. Which PHP version do you use?

    These information might help us to identify if the issue is coming from our plugin or not.

    Thank you.

    Thread Starter schila

    (@schila)

    Hey,

    Thx for your Reply!

    I updated to WordPress 6 yesterday.

    i don‘t have the gutenberg Plugin installed – it said it doesnt have to Because it’s now implemented

    I Only have wp reset activated but i tried it with everything deactivated.
    Before That i had a bunch of Plugins installed, but i reseted everything with wp reset.

    I’m Hosting at hosteurope and php is currently 7.4

    greetings

    Plugin Author Jegstudio

    (@jegstudio)

    Hi @schila ,

    Yes you don’t have to install Gutenberg, we just need to confirm if there is conflict with Gutenberg or other plugins.
    After reseting using wp reset and deactivated other plugins, does the issue still occurred?
    All the infos are correct, it’s pretty hard for us to investigate what’s causing this issue.
    If you don’t mind, could you share your website error log?
    If you don’t want to post it here and prefer more privacy, you can send it to : [email protected]

    Thank you.

    WP6 very few other plug ins Intrace theme just activated and reacted to prompt to activate plugin… this results.

    Fatal error: Uncaught Error: Class ‘Gutenverse\Gutenverse’ not found in /home/peth1085/public_html/WantaimPNG/wp-content/plugins/gutenverse/gutenverse.php:28 Stack trace: #0 /home/peth1085/public_html/WantaimPNG/wp-admin/includes/plugin.php(2313): include_once() #1 /home/peth1085/public_html/WantaimPNG/wp-admin/plugins.php(192): plugin_sandbox_scrape(‘gutenverse/gute…’) #2 {main} thrown in /home/peth1085/public_html/WantaimPNG/wp-content/plugins/gutenverse/gutenverse.php on line 28

    Plugin Author Jegstudio

    (@jegstudio)

    Hi @petertau ,

    Sorry for the delayed reply.
    Which php version did you use?

    Hi, Same here.

    Using
    -WordPress version: 6.0.1
    -PHP Version: 8.0.21
    -Last version of Gutenverse plugin installed
    -No other activated plugins
    -Theme: Startupzy

    Error:
    Fatal error: Uncaught Error: 
    Class "Gutenverse\Gutenverse" not found in 
    /home2/.../public_html/.../wp-content/plugins/gutenverse/gutenverse.php:28 
    
    Stack trace: 
      #0 /home2/.../public_html/.../wp-admin/includes/plugin.php(2313): include_once() 
      #1 /home2/.../public_html/.../wp-admin/plugins.php(192): plugin_sandbox_scrape('gutenverse/gute...') 
      #2 {main} thrown in /home2/.../public_html/.../wp-content/plugins/gutenverse/gutenverse.php on line 28
    Plugin Author Jegstudio

    (@jegstudio)

    Hi @andi4208 ,

    We’ve noticed a similar pattern with this issue.
    We will take a look into a solution to fix this.

    Thank you for reporting this to us.

    PeterTau, php version 7.4

    Plugin Author Jegstudio

    (@jegstudio)

    Hi @schila , @petertau , and @andi4208

    We’ve provided patch update for this issue in the new version 1.2.1.
    Since we never encounter this issue on our side and we’ve tried on any different environments, we can only presumed what would be the possibility that cause this issue and provided the fix according to that presumption.
    We would like to see your feedback on this patch, does it fix the issue?

    We would love to hear back from you.

    Thank you.

    Plugin Author Jegstudio

    (@jegstudio)

    We haven’t heard from you for a while.
    We will close this topic for now.

    Let us know if the fatal error issue still occur on your side, by creating new topic.

    Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)
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