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That doesn’t happen for me (i.e. it works fine). Does the same happen for you when you try it on a different site? A similar report once before was actually caused by the user’s site running close to its memory limit; deactivating one plugin saved enough memory to make things work. Does the same happen on this site if, for testing purposes, you temporarily deactivate all other plugins and leave UD active?

Thanks for getting back to me on this. I think I resolved the issue.

I checked five other sites with Updraft installed. Four worked fine and one had the same issue caused by a different plugin.

On the site where this was related to Updraft, I did as you mentioned. I increased memory in php.ini to 512MB. I increased WP_MEMORY_LIMIT in wp-config.php to 64MB. And restarted the server. The server should have plenty of memory with 8GB.

I still had the same problem.

Finally, I went ahead and I did the following steps that resolved my issue:

1. I removed Updraft and Updraft Central plugins
2. I deleted all database entries in wp_options related to Updraft and Updraft Central.
3. I deleted the “updraft” directory in wp-content.
4. I reinstalled both plugins again.

Not sure what the root cause was, but it’s working now.

Thanks again!

• This reply was modified 11 months, 2 weeks ago by kpkratz.
• This reply was modified 11 months, 2 weeks ago by kpkratz.