Guide to the WooCommerce PayPal Payments Support Forum

[Syde Niklas]

Hi there, and welcome to the support forum WooCommerce PayPal Payments, the official PayPal integration for WooCommerce. This forum is frequently checked by Inpsyde Support Engineers and we will try to help you out as much as possible.

Please read the below guidelines so we can assist to the best of our ability.
Before requesting support, please check the plugin documentation here:
PayPal Payments – WooCommerce Docs

Sharing details about your request

Please share your URL and screenshots of the issue with us; that will help us to understand your challenge better. You can also share your System Report, found under WooCommerce > Status on your site.

Do NOT share any login or password details with us. This is a public forum.

I have the same problem as someone else! Can I just reply to someone else’s post with “Me too”?

We’d rather everyone create a new thread, just for themselves, and include a link to potentially related threads.
The odds are, the solution for one user will actually not be the same for another. Also, it means someone else will get alerts for your problems and debugging when they don’t need it.

Request private support

We may ask you for a copy of the WooCommerce System Report and/or plugin log files. If you are not comfortable publicly sharing these details, you can send a private support request with your logs and a link to your thread.

Private support can be requested at WooCommerce.com > My Account > Support > Help with my extensions > PayPal Payments.

Alternatively, private support can also be requested from this page: https://paypal.inpsyde.com/docs/request-support/ (without requiring a user account)

Resolving threads

Threads will be marked as resolved by our team members in any of the following cases:

• We haven’t heard back from the thread starter in over a week or no one else has been able to help out in that same time span
• The thread is not related to or caused by this plugin, but another plugin or theme
• We are fairly confident to have provided the right solution
• The reported problem is documented on GitHub and will be addressed at a later date

If you feel the request has not been resolved to your satisfaction, then please send a private support request with a link to your thread.

Thanks!