Guide on return label

  • Resolved limbcode

    (@limbcode)


    3 years, 9 months ago

    Hi,

    Very nice plugin and support.

    I have one question . Could you please guide about how to implement return label generation upon order refund or exchange ? I have custom page for customer where we will have refund and exchange buttons. Now I am wondering is there a way in your plugin to call return label from custom script , or you have prepared actions upon refund that will generate the return label automatically ?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter limbcode

    (@limbcode)

    Also another question please:

    Who will pay for the return shipping label service ? Is there a way to charge customer for returning service ?

    Plugin Author Shadi Manna

    (@shadim)

    The return label is generated when the regular label is created, it is not a separate request at the moment.

    That actual payment is outside the scope of this plugin. You can always charge the customer on the frontend if they send the package back.

    Thread Starter limbcode

    (@limbcode)

    What you mean saying “regular label” ?

    I saw option to set “DHL Retoure” and then as I am not mistaken that option will be appeared in the order edit section. So am I right that I will need to generate return label from the orders edit section manually ?

    WHat you mean “on the frontend” ? Do you mean that DHL will not charge anyone for return shipment ? or what ?

    Plugin Author Shadi Manna

    (@shadim)

    Yes, on the order edit page you will have a checkbox to check whether you want a return label created IN ADDITION to the regular label (from the merchant to the customer).

    Correct, no payment is done through the plugin itself. That would have to be independently done within WooCommerce itself.

    Thread Starter limbcode

    (@limbcode)

    Do you know what value I need to put here (
    wp-admin/admin.php?page=wc-settings&tab=shipping&section=pr_dhl_paket ->
    DHL Products and Participation Number ->
    DHL Retoure
    ) ?

    Plugin Author Shadi Manna

    (@shadim)

    This is linked to the participation number in your DHL Portal, you can ask DHL support directly if you are not sure.

Viewing 6 replies - 1 through 6 (of 6 total)
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