Guests to be able to reply to own tickets without login

Hello there,

Thanks for contacting us. I hope you are doing well.

Guest users can reply to the ticket using the “Open Ticket” page. Please create a new page and use the shortcode [wpsc_open_ticket] on it. Now go to Support > Settings > General Settings > Page Settings > Open Ticket Page > Select the newly created page > Ticket URL Page > Select Open Ticket page > OTP login > Enable > Save the changes.

Now, Guest users can open their existing tickets using the “Open existing ticket using one-time password” link on the login page and you can insert the ticket URL macro in the email notification so users can get this link in the Email notification. You can add the “Open ticket” page to the nav menu so users can easily access the page.

I hope this will help you. Please feel free to get back to us if you need any other assistance.

Thank you.

Thank you,,
What could be the reason the clients dont get the link for the ticket in the email ? Macro is set correct.

here is mu code:

==============

Dear {{name}},

We have received your ticket, and a confirmation has been sent to your email address {{current_user_email}}.

Your ticket ID is {{ticket_id}}. You will receive an email notification when we respond to your ticket. If you do not receive an email notification, you can check the status of your ticket using the link below:

{{ticket_url}}

Best regards,

===============

They get everything in the email except: {{ticket_url}} why ?

And is it possible ticket system to reply to clients on different languages ? Like when we reply to them to set desired language ?

• This reply was modified 5 months ago by zhelev81.

Hello there,

Thanks for getting back.

Your reply will be added to the ticket in the same language in which you typed. It is not possible to select the language while adding the reply.

so fs someone writes on my site, when site language is german and the ticket system is in german we will continue comunicating in german ?

What about my other question ?

What could be the reason the clients dont get the link for the ticket in the email ? Macro is set correct.

• This reply was modified 5 months ago by zhelev81.

@miliighe can you please help me with the question :

What could be the reason the clients dont get the link for the ticket in the email ? Macro is set correct.

Tnx in advance

Hello there,

Sorry, I missed your question related to ticket URL. Please follow the steps to fix the issue:

• Create a new page and use shortcode [supportcandy] on it.
• Go to Support > Settings > General Settings > Page Settings > Support Page: Select the newly created page > Ticket URL Page: Select Support Page > Save the changes.

I hope this will fix the issue. Please feel free to get back to us if you need any other assistance.

Thank you.

@miliighe tnx alot, yes it works. I have one more question for something that i cant fix. I am trying to display the ticket system at the website language.

Example : when the site language switch is on German the ticket system for the users to be also on German and for the english the same. I am using polylang pro, but for some reason the settings of supportcandy dont detect the site language. What could be the reason and where to dig ?

Tnx in advance