Guest users adding product to cart then loggin in, post login, the cart is empty

  • Resolved xavierhg5

    (@xavierhg5)


    2 years, 2 months ago

    Hello all,

    When a user (guest) adds a few products to the cart and then logs in to complete the order, then the cart is empty.

    Does anyone know, how I can configure the site to keep the products in the cart after login?

    Details
    WordPress version – 5.9.5
    woocommerce version – 5.7.2
    Server – Apache/2.4.41 (Ubuntu)
    PHP version – 7.4.2

    Please check and help.

    Thank you

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi @xavierhg5

    It should work with guest user too, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Thread Starter xavierhg5

    (@xavierhg5)

    WordPress Environment

    WordPress Environment

WordPress address (URL): https://stage.smartbazaar.co.uk
Site address (URL): https://stage.smartbazaar.co.uk
WC Version: 5.7.2
REST API Version: ?</img> 5.7.2
WC Blocks Version: ?</img> 5.7.2
Action Scheduler Version: ?</img> 3.4.0
WC Admin Version: ?</img> 2.6.5
Log Directory Writable: ?</img>
WP Version: ?</img> 5.9.5 - There is a newer version of WordPress available (6.1.1)
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: ?</img>
WP Cron: ?</img>
Language: en_GB
External object cache: –

WordPress address (URL): https://stage.smartbazaar.co.uk
Site address (URL): https://stage.smartbazaar.co.uk
WC Version: 5.7.2
REST API Version: ?</img> 5.7.2
WC Blocks Version: ?</img> 5.7.2
Action Scheduler Version: ?</img> 3.4.0
WC Admin Version: ?</img> 2.6.5
Log Directory Writable: ?</img>
WP Version: ?</img> 5.9.5 - There is a newer version of WordPress available (6.1.1)
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: ?</img>
WP Cron: ?</img>
Language: en_GB
External object cache: –
### Server Environment ###

Server Info: Apache/2.4.41 (Ubuntu)
PHP Version: 7.4.3
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
MySQL Version: 8.0.31-0ubuntu0.20.04.1
Max Upload Size: 2 MB
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fsockopen/cURL: ?</img>
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DOMDocument: ?</img>
GZip: ?</img>
Multibyte String: ?</img>
Remote Post: ?</img>
Remote Get: ?</img>

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wp_wpda_project: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpda_project_BACKUP_20221115093250: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpda_project_BACKUP_20221124104842: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpda_project_BACKUP_20230109083448: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpda_project_page: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpda_project_page_BACKUP_20221115093250: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpda_project_page_BACKUP_20221124104842: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpda_project_page_BACKUP_20230109083448: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpda_project_table: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpda_project_table_BACKUP_20221115093250: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpda_project_table_BACKUP_20221124104842: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpda_project_table_BACKUP_20230109083448: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpda_publisher: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpda_publisher_BACKUP_20221115093250: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpda_publisher_BACKUP_20221124104842: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpda_publisher_BACKUP_20230109083448: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpda_table_design: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpda_table_design_BACKUP_20221115093250: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpda_table_design_BACKUP_20221124104842: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpda_table_design_BACKUP_20230109083448: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpda_table_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpda_table_settings_BACKUP_20221115093250: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpda_table_settings_BACKUP_20221124104842: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpda_table_settings_BACKUP_20230109083448: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpfm_backup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpforms_tasks_meta: Data: 0.04MB + Index: 0.01MB + Engine MyISAM
wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.04MB + Index: 0.01MB + Engine MyISAM
wp_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcwl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yith_wcwl_lists: Data: 0.00MB + Index: 0.01MB + Engine MyISAM

### Post Type Counts ###

amp_validated_url: 1
attachment: 2533
custom_css: 3
jp_img_sitemap: 2
jp_img_sitemap_index: 1
jp_sitemap: 1
jp_sitemap_master: 1
nav_menu_item: 63
page: 20
popup: 2
popup_theme: 8
popupbuilder: 12
post: 1
product: 1448
revision: 388
ris_gallery: 6
shop_coupon: 65
shop_order: 88
shopical_faq: 1
smart_offers: 5
sp_wps_shortcodes: 1
vtprd-rule: 1
wcps: 2
wcps_layout: 2
wp_global_styles: 2
wpforms: 2

### Security ###

Secure connection (HTTPS): ?</img>
Hide errors from visitors: ?</img>

### Active Plugins (32) ###

Advanced Woo Search: by ILLID – 2.69
Akismet Anti-Spam: by Automattic – 5.0.2
All-in-One WP Migration: by ServMask – 7.69
Autoptimize: by Frank Goossens (futtta) – 3.1.4
CMP - Coming Soon & Maintenance Plugin: by NiteoThemes – 4.1.6
Download Plugins and Themes from Dashboard: by WPFactory – 1.8.1
Stripe Payment Gateway for WooCommerce: by WebToffee – 3.3.0
Email Verification for WooCommerce: by WPFactory – 2.5.0
Facebook for WooCommerce: by Facebook – 3.0.7
Popup Builder: by Sygnoos – 4.1.14
Postcode Delivery: by Madbee – 1.5.9
Protection against DDoS: by WPChef – 1.5.2
Fixed Widget: by Thomas Maier
Max Bond – 6.2.3

Qty Increment Buttons for WooCommerce: by taisho – 2.7.5
Smart Manager For WooCommerce – Stock Management, Bulk Edit & more...: by StoreApps – 5.8.0
Smartbazaar Product Slider for WooCommerce: by Madbee – 2.3
Smartbazaar Woo Templates: by Madbee – 1.0.8
TI WooCommerce Wishlist: by TemplateInvaders – 2.2.1
Trustpilot-reviews: by Trustpilot – 2.5.914
Ultimate Responsive Image Slider Pro - Version 7.5.4: by WP Frank – 7.5.4
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.8.1
Woo Discount Rules PRO 2.0: by Flycart – 2.3.8
Woo Discount Rules: by Flycart – 2.5.2
WPC Product Bundles for WooCommerce: by WPClever – 7.0.0
Booster for WooCommerce: by Pluggabl LLC – 6.0.1
PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.2.6
WooCommerce: by Automattic – 5.7.2 (update to version 7.2.3 is available)
Wordfence Security: by Wordfence – 7.8.2
WP Data Access: by Passionate Programmers B.V. – 5.2.11
WP File Manager: by mndpsingh287 – 7.1.7
WP Mail SMTP: by WPForms – 3.7.0
WPForms Lite: by WPForms – 1.7.9

### Inactive Plugins (16) ###

AMP: by AMP Project Contributors – 2.3.0
Analytify - Google Analytics Dashboard: by Analytify – 4.3.0
Analytify - Google Analytics Dashboard Widget: by Analytify – 2.0.6
CookieYes | GDPR Cookie Consent: by CookieYes – 3.0.8
Hello Dolly: by Matt Mullenweg – 1.7.2
Jetpack: by Automattic – 10.8
Nextend Social Login: by Nextendweb – 3.1.7
Nextend Social Login Pro Addon: by Nextendweb – 3.1.1
Product Feed PRO for WooCommerce: by AdTribes.io – 12.1.4
Product Import Export for WooCommerce: by WebToffee – 2.2.6
Smartbazaar Product Slider for WooCommerce: by Madbee – 2.3
Smart Offers: by StoreApps – 3.14.0
Tidio Chat: by Tidio Ltd. – 6.0.2
Ultimate Responsive Image Slider - 3.5.10: by FARAZFRANK – 3.5.10
Wp Maximum Upload File Size: by CodePopular – 1.0.9
WP phpMyAdmin: by Puvox.software – 5.2.0.7

### Settings ###

API Enabled: –
Force SSL: ?</img>
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
woosb (woosb)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #13 - /shop/
Basket: #14 - /cart/
Checkout: #15 - /checkout/
My account: #16 - /my-account/
Terms and conditions: #435 - /terms-conditions/

### Theme ###

Name: Flat Bootstrap Child
Version: 1.10
Author URL: https://xtremelysocial.com
Child Theme: ?</img>
Parent Theme Name: Flat Bootstrap
Parent Theme Version: 1.10
Parent Theme Author URL: https://xtremelysocial.com
WooCommerce Support: ?</img>

### Templates ###

Overrides: flat-bootstrap-child/archive-product.php version - is out of date. The core version is 3.4.0
flat-bootstrap-child/woocommerce/cart/cart-empty.php
flat-bootstrap-child/woocommerce/cart/cart.php
flat-bootstrap-child/woocommerce/cart/mini-cart.php
flat-bootstrap-child/woocommerce/checkout/cart-errors.php
flat-bootstrap-child/woocommerce/checkout/form-billing.php
flat-bootstrap-child/woocommerce/checkout/form-checkout.php
flat-bootstrap-child/woocommerce/checkout/form-coupon.php
flat-bootstrap-child/woocommerce/checkout/form-login.php
flat-bootstrap-child/woocommerce/checkout/form-pay.php
flat-bootstrap-child/woocommerce/checkout/form-shipping.php
flat-bootstrap-child/woocommerce/checkout/order-receipt.php
flat-bootstrap-child/woocommerce/checkout/payment-method.php
flat-bootstrap-child/woocommerce/checkout/payment.php
flat-bootstrap-child/woocommerce/checkout/review-order.php
flat-bootstrap-child/woocommerce/checkout/terms.php
flat-bootstrap-child/woocommerce/checkout/thankyou.php
flat-bootstrap-child/woocommerce/emails/customer-completed-order.php
flat-bootstrap-child/woocommerce/emails/customer-new-account.php
flat-bootstrap-child/woocommerce/emails/customer-processing-order.php
flat-bootstrap-child/woocommerce/emails/email-footer.php
flat-bootstrap-child/woocommerce/emails/email-header.php
flat-bootstrap-child/woocommerce/emails/email-order-details.php
flat-bootstrap-child/woocommerce/emails/email-order-items.php
flat-bootstrap-child/woocommerce/emails/email-styles.php
flat-bootstrap-child/woocommerce/myaccount/dashboard.php
flat-bootstrap-child/woocommerce/myaccount/form-edit-account.php
flat-bootstrap-child/woocommerce/myaccount/form-login.php
flat-bootstrap-child/woocommerce/myaccount/form-lost-password.php
flat-bootstrap-child/woocommerce/myaccount/lost-password-confirmation.php
flat-bootstrap-child/woocommerce/myaccount/my-account.php
flat-bootstrap-child/woocommerce/myaccount/my-address.php
flat-bootstrap-child/woocommerce/myaccount/navigation.php
flat-bootstrap-child/woocommerce/myaccount/orders.php
flat-bootstrap-child/woocommerce/myaccount/view-order.php
flat-bootstrap-child/woocommerce/order/order-details-item.php version 3.7.0 is out of date. The core version is 5.2.0
flat-bootstrap-child/woocommerce/order/order-details.php
flat-bootstrap-child/woocommerce/single-product/add-to-cart/simple.php
flat-bootstrap-child/woocommerce/single-product.php version - is out of date. The core version is 1.6.4

Outdated Templates: ?</img>
					
					
						Learn how to update

### TI WooCommerce Wishlist Templates ###

Overrides: flat-bootstrap-child/woocommerce/ti-wishlist-empty.php version 1.21.11 is out of date. The core version is 2.0.0

### Action Scheduler ###

Complete: 1,096
Oldest: 2022-11-22 08:57:29 +0000
Newest: 2022-12-22 08:11:52 +0000

Failed: 6
Oldest: 2020-11-02 19:47:06 +0000
Newest: 2021-04-26 16:35:18 +0100

Pending: 13
Oldest: -0001-11-29 23:58:45 -0001
Newest: 2022-12-31 08:49:03 +0000


### Status report information ###

Generated at: 2023-01-11 05:42:45 +00:00

    Hi @xavierhg5

    I can see your website’s WordPress version is outdated.

    WP Version: ?</img></img> 5.9.5 - There is a newer version of WordPress available (6.1.1)

    Please?update WordPress?to the latest version and you will not face this error on your end.

    If it doesn’t work, I would recommend that you perform a full conflict test to see if you can find the cause. Here’s how to do that:?https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Let us know how it goes.

    Thread Starter xavierhg5

    (@xavierhg5)

    Hi @amiralifarooq

    Post wordpress version update, its working as expected.

    Thank you.

    Hi @xavierhg5

    You’re welcome, glad it’s working fine now. If you have any new questions, please create a new ticket.

    Cheers!

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Guest users adding product to cart then loggin in, post login, the cart is empty’ is closed to new replies.

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