guest user possible?

  • Resolved Fantasmo

    (@fantasmo)


    6 years, 12 months ago

    Can this have guest users if somebody doesnt want to created an own account?
    (If not, is it planned to implement this?)

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  • Plugin Author smartcat

    (@smartcat)

    Guest user is not a good idea for many reasons. Users should register so they can track their tickets and be able to come back to the helpdesk at any time, view existing tickets and so on. Registration takes 2 seconds more than logging in, so there isn’t any benefit to the user or to you as the admin that “guest tickets” be an option.

    • This reply was modified 6 years, 12 months ago by smartcat.
    Plugin Author smartcat

    (@smartcat)

    Basically my answer is that we do not plan on implementing a guest ticket as a standalone feature.

    We implemented “guest tickets” as part of email piping add-on, which basically means that when someone sends an email that gets piped, they get a temporary account created for them, which gets auto-deleted after X number of days.

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