Guest user…

Hi @yepco, thanks for the feedback.

In a case of a guest user, my concern is: how does the guest reply back to the agent?

Is the guest ticket just a one-time ticket that is created and does not require responding ?

Thank you

The guest user should enter his e-mail address for tracking the ticket ??

yeah forsure but the issue is that if the guest user is not logged in, means anyone with the email address can access the ticket and respond to it. Not saying it’s not possible, but it would definitely have some pros/cons.

The purpose for the login is to ensure that tickets are secure and can only be seen by the authenticated user.

In this case, do what I saw elsewhere …
An email and, a reference send on this mail …
As the person can follow the ticket only with the mail AND The reference ??

It’s possible to add this function ? ??

haha anything is possible, i just need to understand some more things ??

first thing, email address + reference number is not very different from email address + password. When a guest ticket author comes back they still have to enter credentials to log in for either scenario. Which is why I’m having a hard time understanding the benefit of having a guest ticket feature.

Perhaps if you can explain to me how this could benefit you as the site admin, or the customers you have, I can then understand it better and figure out the best approach to do this!

Thank you!

In fact, I am a French Youtuber / Streamer.
I have a good community on the Internet and, I do not want to explode the database of my site with user accounts x)
And so I would like a support system that would serve the unban of my lives … But I do not want people to sign up … I just want him to make tickets and follow them ??

I’ve added this as a ticket in the plugin repo to investigate into. https://github.com/smartcatdev/support-system/issues/198

Thank you for your feedback!

Ok thanks ??