Guest phone number missing from email

  • I’ve read through this link that also mentions problems with the guest phone numbers.

    I have the same problem – the phone number is not held on the user table and hence does not appear on the booking email.

    Any ideas?

Viewing 7 replies - 1 through 7 (of 7 total)

  • are you using the latest EM version 4.14?

    Thread Starter whitson

    (@whitson)

    Yes, I’m using 4.1.4. However I did install EM a couple of months ago and couldn’t get it to work, so I deactivated it, deleted it and then deleted the plugin folder.

    Could that be the problem?

    did you check the Booking Email template? its located at EM settings

    Thread Starter whitson

    (@whitson)

    Yes, the email template seems fine. The relevant line is

    Phone: #_BOOKINGPHONE

    If I look at the users, I see no phone number in their record. Hence I imagine that the phone number they are entering is not being stored.

    The code I see in bookingform.php is

    <label for='user_phone'><?php _e('Phone','dbem') ?></label>
 <input type="text" name="user_phone" id="user_phone" class="input" />
    Thread Starter whitson

    (@whitson)

    I got a fix from another post. Basically I had to change bookingorm.php to read

    <label for='dbem_phone'><?php _e('Phone','dbem') ?></label>
<input type="text" name="dbem_phone" id="dbem_phone" class="input" />

    great to hear that!

    Plugin Author Marcus (aka @msykes)

    (@netweblogic)

    that’s the fix, I’ll be doing the same to the main version too.

Viewing 7 replies - 1 through 7 (of 7 total)
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