Guest not able to comment

  • Resolved angadjoshi0

    (@angadjoshi0)


    4 years, 6 months ago

    Till a few hours ago, all the guests were able to comment. But suddenly the functionality stopped working for unknown reason. Even after filling in Name and Email, the comment appears as anonymous and on refreshing the page it vanishes. Tried all the settings available but failed to get it working.

    The problem is site-wide and not limited to the one page mentioned below.
    Although, users who login using any of social sign-in feature can post comments successfully.

    Please look into the matter.
    Thanks

    • This topic was modified 4 years, 6 months ago by angadjoshi0. Reason: missed grammar
    • This topic was modified 4 years, 6 months ago by angadjoshi0.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author gVectors Team

    (@gvectors-team)

    Hi @angadjoshi0,
    Could you please delete all caches and temporary deactivate the Hummingbird Performance plugin?

    Thread Starter angadjoshi0

    (@angadjoshi0)

    Cleared all cache and deactivated the Hummingbird plugin, still no change. Can not post a comment as guest.

    Plugin Author gVectors Team

    (@gvectors-team)

    Please list all plugins you use.
    Also, let us know if you have customized the .htaccess file of your root directory.
    And in the meantime check your website health in the Dashboard > Tools > Site health admin page.

    Thread Starter angadjoshi0

    (@angadjoshi0)

    Site Health shows ‘Good’

    Haven’t customized the .htaccess file

    Plugin list –

    Advanced noCaptcha & invisible Captcha
    Elementor
    Everest Toolkit
    Font Awesome
    HTTP Headers
    Hummingbird – deactivated
    Imagify
    Meks Smart Author Widget
    Noptin – WordPress Newsletter Plugin
    Rank Math SEO
    Sassy Social Share
    Site Kit by Google
    User Role Editor
    Widget Context
    WP Encryption – One Click SSL & Force HTTPS
    WP User Avatar
    wpDiscuz

    Plugin Support gVectors Support

    (@gvectorssupport)

    Hi @angadjoshi0,

    There is a conflict with the “Advanced noCaptcha & invisible Captcha” plugin.

    To get it resolved, please follow the steps below:

    1. Navigate to Dashboard > Settings > Advanced noCaptcha & invisible captcha admin page

    2. Find the “Enabled Forms” section

    3. Uncheck it for “Comment Form”

    4. Delete all caches, press CTRL + F5 on the frontend, and check again.

    Thread Starter angadjoshi0

    (@angadjoshi0)

    The problem is solved.. I was able to make anonymous comments.

    Thanks a zillion. Great support… much appreciated.

    Now, i have enabled Google reCAPTCHA from the wpDiscuz plugin by providing the Site Key and Secret Key. After pressing the Post Comment button an error is flashed saying ‘reCaptcha validation fails. Error code: invalid-json’

    Please help!

    Plugin Support gVectors Support

    (@gvectorssupport)

    @angadjoshi0,

    Please navigate to Dashboard > wpDiscuz > Settings > reCAPTCHA admin page, find the “Request method” option, and change the value of the option to “CurlPost”, delete all caches and check again.

    If it doesn’t help select the values one by one to find the request method that will work fine in your case.

    Press CTRL+F5 (twice) on the frontend each time before checking.

    Thread Starter angadjoshi0

    (@angadjoshi0)

    Worked fab..

    Thanks a ton!

Viewing 8 replies - 1 through 8 (of 8 total)
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