Guest Checkout Stopped Working

  • Resolved cyops

    (@cyops)


    4 years, 2 months ago

    My store was working fine until the most recent update. Now when guests try to checkout, they get intermittent errors. This does not seem to happen for users that are logged in. All the errors look like this:

    09-21-2020 @ 00:04:16 – Response
    code: 404
    message:
    headers: Array
    (
    [0] => HTTP/2 404
    [date] => Mon, 21 Sep 2020 04:04:16 GMT
    [frame-options] => DENY
    [x-frame-options] => DENY
    [x-content-type-options] => nosniff
    [x-xss-protection] => 1; mode=block
    [content-type] => application/json
    [square-version] => 2019-08-14
    [squareup–connect–v2–common–versionmetadata-bin] => CgoyMDE5LTA4LTE0
    [content-length] => 107
    [strict-transport-security] => max-age=631152000; includeSubDomains; preload
    )
    body: Array
    (
    [errors] => Array
    (
    [0] => stdClass Object
    (
    [code] => NOT_FOUND
    [detail] => Card on file not found
    [category] => INVALID_REQUEST_ERROR
    )

    )

    )

    09-21-2020 @ 00:04:16 - Status code NOT_FOUND: Card on file not found

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Aashik P – a11n

    (@aashik)

    Hi there!

    . Now when guests try to checkout, they get intermittent errors. This does not seem to happen for users that are logged in.

    Does this happen for all the guest users, or only a few?

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Thread Starter cyops

    (@cyops)

    We tracked it down to an upsell plugin we were using. Once we disabled that, everything began working properly again.

    Hi @cyops I am getting the same issue. are you using Upstroke upsell plugin?

    Thread Starter cyops

    (@cyops)

    Yes, UpStroke: WooCommerce One Click Upsells was the issue. Disabling it fixed the problem.

Viewing 4 replies - 1 through 4 (of 4 total)
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