Guest checkout and ship-to address

  • Resolved 6strings

    (@6strings)


    2 years, 2 months ago

    We LOVE your plugin, but we are having an issue with billing and shipping addresses on Guest checkout.

    If a customer provides a different person’s name in the shipping address,
    PayPal will still use name of the person from the billing address in the name field on for the shipping label (although it retains the ship-to street, city, state, etc).

    For example, if the customer enters
    Billing Address: John Doe, 123 Main Street, etc.
    Shipping Address: Jane Smith, 456 Birch Street, etc.

    PayPal will do this in the ship-to:
    Shipping Address: John Doe, 456 Birch Street, etc.

    Is there a setting to fix that so we don’t need to manually edit the name on shipping labels?

    Thanks…

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @6strings

    I am happy to hear you are liking the plugin. Thank you for that example, it makes it very clear what your issue.

    We will try and replicate this on our development server and get back to you with the findings.

    A new release is planned for this evening/tomorrow so if we find something, we will include the update in this upcoming release.

    Kind Regards,

    Thread Starter 6strings

    (@6strings)

    Sounds good. Thanks for the quick reply. I’ll be looking forward to hearing more.

    Cheers…

    Thread Starter 6strings

    (@6strings)

    One other detail.

    I am unsure whether this matters, but when I mention Guest checkout, I am referring to PayPal’s guest checkout experience, where the user has no PayPal account (as opposed to WooCommerce guest checkout). We are almost exclusively B2B, so our customers never use a PayPal account.

    Thanks again.

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @6strings

    Is this the guest checkout experience where the customer is entering their credit card info when they don’t have a PayPal account?

    If so, the shipping address should already be populated with the first and last name that the customer entered on your WooCommerce checkout page before they clicked the PayPal button.

    Update: Are you wanting to retain the shipping first and last name entered in the WooCommerce shipping address fields, or use the shipping first and last name entered in the PayPal popup’s shipping address fields?

    Kind Regards,

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @6strings

    After performing several test scenarios, I see what you’re talking about now. This next release will solve that issue where the customer’s shipping first and last name is over-written by the billing first and last name.

    Kind Regards,

    Thread Starter 6strings

    (@6strings)

    That is great news.

    Thank you!!

    Plugin Author Payment Plugins

    (@mrclayton)

    @6strings version 1.0.10 released.

    Thread Starter 6strings

    (@6strings)

    I just installed it. I’ll let you know if it works as soon as we have a chance to test it. Thank you for the incredibly fast response.

    Thread Starter 6strings

    (@6strings)

    Unfortunately, version 1.0.10 didn’t work. Same result. Did you add a setting somewhere? I didn’t check for that. I just installed the update.

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @6strings

    Can you share your website url, a staging site if possible?

    All of our test scenarios passed.

    Kind regards

    Thread Starter 6strings

    (@6strings)

    We don’t have a staging site right now. Only production.
    Is there a way to PM you?

    Plugin Author Payment Plugins

    (@mrclayton)

    You can contact us via the help page within the PayPal Plugin Settings.

Viewing 12 replies - 1 through 12 (of 12 total)
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