GTM Displays syntax WP Elementor site

  • Resolved JanVill

    (@janvill)


    4 months ago

    I had a professional installed and connect my google tag manager but when it was installed in the site, a string of text show up at the top and some times bottom of the site all in all pages.

    function() { var ip = ”; var xhr = new XMLHttpRequest(); xhr.open(‘GET’, ‘https://api.ipify.org?format=json‘, false); // Synchronous request xhr.send(); if (xhr.status === 200) { ip = JSON.parse(xhr.responseText).ip; } return ip; }

    I have updated all my plugins including elementor so nothing is out of date but the issue continues so I had to deactivate GTM so my site does not display this string of text. Any idea what is causing this error/issue and how to solve it?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Torben Lundsgaard

    (@torbenlundsgaard)

    Please go to ‘GTM Kit > Help > Support > Share system data with the GTM Kit support team’ and enter the support ticket: FS815-5FF31

    Thread Starter JanVill

    (@janvill)

    Thank you very much. I have submitted the ticket.

    Plugin Author Torben Lundsgaard

    (@torbenlundsgaard)

    I have nort received any data. Please try again.

    Plugin Author Torben Lundsgaard

    (@torbenlundsgaard)

    Please go to ‘GTM Kit > General > Container > Inject Container Code’ and disable the container injection. If this fixes the problem then it is your GTM container configuration that has a problem and not GTM Kit. If doesn’t fix the problem i need you to send the support data as specified above.

    Thread Starter JanVill

    (@janvill)

    hello Torben, thanks for your help. I followed the steps and disabled the Inject container’s code, the string of text went away from the site but the tag manager did not work. When I went to test it in google tag manager debug page, it says it was not connected and there is no activity in the triggers.

    I found the help section and sent the system info…here it is again.

    Server type:ApachePHP version number:7.4WordPress version number:6.6WordPress multisite:NoCurrent theme:Hello ElementorCurrent site language:enActive plugins:Plugin name and version of all active pluginsAnonymized GTM Kit settings:Which GTM Kit settings are active.

    Plugin Author Torben Lundsgaard

    (@torbenlundsgaard)

    It was as expected that tag manager would not work as the container was disabled.

    This proves that GTM Kit is not causing the problem and that your problem is in your Google Tag Manager configuration

    Thread Starter JanVill

    (@janvill)

    Thank you for all your help.

Viewing 7 replies - 1 through 7 (of 7 total)
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