GTM and GA4

  • Resolved camster91

    (@camster91)


    10 months ago

    Hello, in the intergrations menu for the plugin on WooCommerce, should I enter the Google Tag Manager Container ID if I am using GTM? Or is it still best to use GA4 tag ID?

    I would like to use tag manager but I’m not sure how tag manager code would be placed on my site while using this plugin and the GA4 tag ID.

    • This topic was modified 10 months ago by camster91.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello camster91?

    Thank you for contacting WooCommerce support.

    You need to add GA4 Tag ID in this place:

    For more information check this guide:
    https://woo.com/document/google-analytics-integration/

    Please don’t hesitate to contact us again if you have more questions or concerns. I am here to help ??

    Best regards.

    Hi Zubair. I have a query that is similar to the one at the top of the thread. I have added the GA4 tag in the field shown in your screenshot. However, my client also uses GTM. I believe @camster91 is asking how then do we integrate GTM if only the GA4 tag is added using your plugin?

    In my case, I’ve integrated GTM using another plugin called GTM4WP. The problem, however, is that in the ecommerce section of GA, all sales data is doubled. For example, a customer yesterday bought 4 items totalling €10, but this shows in GA as 8 items for €20. This might be caused by a GTM misconfiguration by my client, but, equally, it suggests some kind of potential conflict between the GA tag added in your plugin and the GTM tag added in the other.

    So, if we can’t add the GTM tag to your plugin, the question is how to integrate this and use your plugin without “double-counting”? Would it be better to only use the GTM plugin and deactivate WooCommerce GA Integration?

    Thanks for your time. Apologies for the length. It’s difficult to explain.

    Regards.

    • This reply was modified 9 months, 3 weeks ago by maninulsan.

    Hey, @maninulsan!

    Per WordPress forum guidelines, would you mind opening up a new thread for this so that we can keep things organized and offer more personalized support for you? We’ll be happy to help you out with this over there!

    Have a wonderful day!

Viewing 3 replies - 1 through 3 (of 3 total)
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