growth monthly plan error

  • Resolved freddyee

    (@freddyee)


    4 years ago

    Hi

    Just bought the growth monthly plan, but I can not optimize the pictures with the plugin, it says that I have used all my credit, but there is plenty left ?????

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author WP Media

    (@wp_media)

    Hi @freddyee

    I am sorry to hear about this. It might be a temporary error.

    Please follow our guide here in order to check this further and avoid us to access the system.

    If the issue remains, I recommend you create a ticket through our support page here.

    Let me know if you need further assistance. I’ll be happy to help.

    Best regards,
    Ioanna

    Thread Starter freddyee

    (@freddyee)

    Some of the pictures optimized, but there’s a few that don’t, I click on “Optimize”, it goes like “Optimizing” on the button, but then nothing happens.
    Help please.

    Plugin Author WP Media

    (@wp_media)

    Hey @freddyee,

    Sorry you’re still having issues with a few of your images!

    One thing you could try is to download the original copies of the images, then re-upload them and see if they’ll optimize. Occasionally, the metadata for images doesn’t get properly set in your database and that can sometimes prevent image optimization from happening for specific images.

    Let me know if you need further assistance. I’ll be happy to help.

    Best regards,
    Joseph

Viewing 3 replies - 1 through 3 (of 3 total)
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