Groups plugin prevents editing any page/template in Elementor

  • Resolved everlearn

    (@everlearn)


    7 months ago

    We use both the ‘Groups for Woocommerce‘ and the free ‘Groups‘ plugins for selling educational course memberships on our site.

    Unfortunately since recently, the free Groups plugin is stopping us from editing anything in Elementor / Elementor Pro. When trying to open any template or any page created with Elementor, we are seeing a fatal error (see below).

    We have traced the issue back to the free Groups plugin by deactivating all plugins and activating them again one by one. When we deactivate the free Groups plugin the error disappears and we are allowed to edit in Elementor again. The Groups for Woocommerce plugin is not giving any problems though. It seems the free Groups plugin is somehow blocking editing in Elementor as the error states that access is denied. We have looked at the Groups plugin’s settings, but can’t immediately find a setting that remedies this issue.

    Below you can see the fatal error that is shown with the WordPress debug function active:

    Fatal error: Uncaught Exception: Access denied. in /home/000000.cloudwaysapps.com/hidden_name/public_html/wp-content/plugins/elementor/core/settings/page/manager.php:105 Stack trace: #0 /home/000000.cloudwaysapps.com/hidden_name/public_html/wp-content/plugins/elementor/core/base/document.php(1790): Elementor\Core\Settings\Page\Manager->ajax_before_save_settings() #1 /home/000000.cloudwaysapps.com/hidden_name/public_html/wp-content/plugins/elementor/core/base/document.php(849): Elementor\Core\Base\Document->save_settings() #2 /home/000000.cloudwaysapps.com/hidden_name/public_html/wp-content/plugins/elementor-pro/modules/global-widget/documents/widget.php(61): Elementor\Core\Base\Document->save() #3 /home/000000.cloudwaysapps.com/hidden_name/public_html/wp-content/plugins/elementor/core/base/document.php(1148): ElementorPro\Modules\GlobalWidget\Documents\Widget->save() #4 /home/000000.cloudwaysapps.com/hidden_name/public_html/wp-content/plugins/elementor/core/base/document.php(1120): Elementor\Core\Base\Document->convert_to_eleme in /home/000000.cloudwaysapps.com/hidden_name/public_html/wp-content/plugins/elementor/core/settings/page/manager.php on line 105

    There has been a critical error on this website. Please check your site admin email inbox for instructions.

    (P.S. we have altered some subdomain and folder parts of the urls in the error for privacy reasons)

    Thanks for your help in advance.

    Kind regards,
    Rob

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter everlearn

    (@everlearn)

    Adding the line below to our wp-config.php file will show two extra lines indicating theat the Groups plugin blocks changing file prefs using the chmod() function.

    define( 'GROUPS_WS_LOG', true );

    The errors that are shown via debug when we add the extra line of code to our wp-config.php file:

    Warning: chmod(): Operation not permitted in /home/000000.cloudwaysapps.com/hidden_name/public_html/wp-admin/includes/class-wp-filesystem-direct.php on line 173

    Warning: chmod(): Operation not permitted in /home/000000.cloudwaysapps.com/hidden_name/public_html/wp-admin/includes/class-wp-filesystem-direct.php on line 173
    Plugin Author Kento

    (@proaktion)

    The warnings on chmod() are related to the filesystem permissions, not to the permissions that are managed via Groups. I’ve tried to see if I could observe similar warnings when using the latest versions of WordPress with Groups + Elementor + WooCommerce but don’t get any warnings, neither when protecting a page with Groups nor when editing that page with Elementor.

    I see there is also a conversation related this with the support team, if any further help is needed please follow up there as premium support will be able to dig deeper if needed.

    Marking this as resolved as I can’t replicate the issue on a clean install.

Viewing 2 replies - 1 through 2 (of 2 total)
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