Groups – how they work

Hi @alexandre51 ,

Groups are basically to use bulk of FAQ’s in a single page. You cannot display a bulk of FAQ’s in a page using their category, but you can display it using their Group.

In a single group, you can have multiple categories. Category is just a taxonomy. You can assign similar FAQ’s to a particular category.

Say, you want to create some Frequently asked questions for various Hospitals. You create a group called “Hospital 1”. In the hospital 1, you can have various departments like Ortho Services, Neuro services, emergency services, etc.. which you create as a category and can add the FAQ’s of those particular categories. Now, you can use this group (using the group shortcode) and can add it in any page you want.

In the same way, you can have another group called “Hospital 2” and have those various categories and FAQ’s assigned to those categories. And use this group in any other page you want.

Coming to your questions,

1. To include a FAQ in a group, you just have to create a new FAQ group and keep adding FAQ’s in that group. This will generate a shortcode for that group that you can use anywhere to display that group.

2. You cannot change the group a FAQ belongs to. You can just to that FAQ group in “All FAQ groups” section and delete the FAQ that you don’t want to be in the group.

3. No, Groups works differently from a category.

I hope that answers your question . Please let me know if still have any confusion. I would be glad to help you.

Kind Regards.

Hi @pauple123

First let me say that I tested a dozen similar plugins before choosing Helpie FAQ. I adopted it because it seemed to be the most configurable and flexible, with a richer set of presentation and style options. Really nice plugin.

However, I think that the grouping feature deserves serious review by the developers.

One gets the impression that it’s a possibility inserted at a later stage of the plugin’s development, that integrates poorly with what was there before.

Take, for example, the shortcut editor: it is a very convenient feature,a plus. But in the parameter selection menu, the possibility of filtering the FAQs by group doesn’t even appear. We have to guess that group_id=’xx’ can be manually mixed with the other shortcode parameters. Creating FAQs in a group through an interface (editor) different from the normal post editor is another negative point. And finally, not having the possibility to move FAQs between groups, and to create new groups and redistribute the FAQs within the new groups, for me makes the use of groups totally unfeasible!

Best regards,
— Alexandre

Hi @alexandre51 ,

Thanks much for your kind feedback. I have added this to our user suggestion list and will be notified to our developers in our roadmap meetings.

In your case, you could use the categories itself instead of using the groups. That should solve your problem.

Please do try it and let me know if that solves your query.

Looking forward to hearing back from you.

Kind Regards.