• Resolved Marc

    (@crammarc)


    Hello,

    We use Grouped products in our Woocommerce shop.

    In order to update prices, we use “Import” tool, in “Products”. We update this way Single products prices, and Grouped product prices are also updated (obviusly).
    We have recently noticed that prices in Schema are not updated in this way (it shows an old price).
    To update them, we need to edit the Grouped products, delete their subproducts, save, reassign the subproducts, and save. With this, the price in Schema is updated.
    Could it be due to some bug in Woocommerce?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter Marc

    (@crammarc)

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    Hi @crammarc

    Thanks for reaching out!

    If I understand you correctly, the price of the products listed under a Grouped Product is not being updated after importing products via CSV using the built-in Product CSV Importer and Exporter, correct?

    Firstly, can you please confirm if you are using the built-in Grouped Product in creating grouped products on your site?

    We have recently noticed that prices in Schema are not updated in this way (it shows an old price).

    To better picture what you are referring to here, can you please share with us a clear screenshot of what you see on your end so that we could address you more effectively?

    If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/. You can share the direct link to the image as a response to this topic.

    To update them, we need to edit the Grouped products, delete their subproducts, save, reassign the subproducts, and save. With this, the price in Schema is updated.
    Could it be due to some bug in Woocommerce?

    This is quite strange that updating products via the built-in Product CSV Importer and Exporter does not update the prices of the products under the Grouped Products on your site.

    Can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

    If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

    If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

    If this did not resolve the issue, please provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    Let us know how it goes!

    Thread Starter Marc

    (@crammarc)

    Hello, @xue28

    Waiting for you response, I found this topic i Github, that explain exactly the error I have:

    https://github.com/woocommerce/woocommerce/issues/25808

    Do you know if there is any solution to that?

    Thanks for your help.

    Roxy

    (@roxannestoltz)

    Hi @crammarc ,

    Great job on finding that GitHub issue!

    Since this is an Open issue with no confirmed workaround, I would suggest subscribing to the thread here so that you will be looped in on any updates as they happen.

    Hope this helps!

    Thread Starter Marc

    (@crammarc)

    Hello, @roxannestoltz

    Thanks for your suggestion.

    Is there any tool to regenerate Grouped products?

    It would be a solution while Woocommerce solve it.

    Thanks

    Hello,

    I can confirm that roxannestoltz has reported your case in the GitHub thread to keep track of affected users. A work-around is presented in this web article using third-arty solutions:

    Updating WooCommerce Grouped Products Massively.

    Please note, we do not support them since they are third-arty entities.

    Hope this points you in the right direction.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Grouped products – Outdated database’ is closed to new replies.