Group Rotation not working when some ads has a geo location condition

  • Resolved baunfirerich

    (@baunfirerich)


    1 week, 2 days ago

    Hello, I’ve noticed a weird thing going on. When i have an ad group that has a mixture of ads with and without a geolocation condition set, the rotation doesn’t work. But if i remove the ads with a geolocation set in it then it works. Can someone help me? This has severely impacted the sales performance.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support ahmeddr

    (@ahmeddr)

    Hello @baunfirerich ,

    Thank you for reaching out!

    To assist you better, I need to take a closer look at your setup. Screenshots of some of your ads, group and placement settings, and the geolocation options under Advanced Ads > Settings > Licenses > Advanced Ads Pro > Geo Targeting would be very helpful.

    Could you please share these details with me through this form? Since geolocation functionality is a paid feature, and per WordPress rules, this forum only allows support for the basic version of the plugin. Either I or one of my colleagues will review it and get back to you as soon as possible

    Please not that we are doing our best to solve all the issues reported after the last updates.

    Thank you a lot for your patience and understanding!

    Thread Starter baunfirerich

    (@baunfirerich)

    Hi @ahmeddr , I can only see this part Advanced Ads > Settings > Licenses. The Advanced Ads Pro > Geo Targeting doesn’t seem to be there? I am using a pro version though. I have a license for Pro, Tracking, and Sticky. I have also sent the license details in the form but i haven’t received any follow ups yet. I’m unsure if you guys have received it yet.

    Plugin Support ahmeddr

    (@ahmeddr)

    Hello there,

    Thank you for your reply!

    In this case could you please contact us through this form and provide the link to your website, your license key, and more details about the issue?

    Please note that, according to WordPress guidelines, this forum only allows questions related to the base plugin. Through our other support channel, we can assist you more effectively once we have all the necessary details, which might be difficult to share here.

    Thank you for your understanding!

    Best regards,

    Thread Starter baunfirerich

    (@baunfirerich)

    Hi @ahmeddr , sent a new one through the form link you provided. ty!

Viewing 4 replies - 1 through 4 (of 4 total)
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