Groundhogg Account Access

Hi there,

Earlier this year I worked on a website for a company I was employed with. I was given flexibility over how I wanted to manage customers, and I opted for Groundhogg with three of the premium addons. I can confirm that they functioned brilliantly for the intended purposes. ??

However, I have since stopped working with the company, and thus have no further need for these addons. I recall that upon purchase, these were stated to be renewed annually. Is this correct, and will you be attempting to auto-bill me upon the renewal date next year?

The problem here is that I used a company email address to sign up, but the payment came from my personal bank account. Whilst I think Groundhogg is a great product, in this instance I am naturally keen to cancel any future payments for these particular licenses.

After many months passing since I departed the company, and without access to my company email account that I used to sign up to Groundhogg with, I can no longer login to your site to cancel these subscriptions. Password reminders are of no help here as I can’t access the email account they are sent to.

Please could you let me know how we could best resolve this, or if we could perhaps cancel the subscription from your end? It would be great if there was an email address to contact you with on your website rather than posting here, but the only support option I could see on your site was the paid support subscription (which I couldn’t even login to pay for even if I wanted to!)

Clearly, if there is no auto-bill function in place and it is just a case of the licenses expiring = premium features no longer working on the plugin, then there is nothing we need to do. But if I am due to be charged on the renewal date, then I would like to cancel this please.

Thanks for any help you can give with this!