gross and net price

Hey there, @frischi! Thanks for contacting us. I’m happy to help you.

in the settings gross was set as input and also as display for everywhere. Unfortunately, only the logged in admin can see the correct gross price. A logged out visitor of the page sees the net prices. Also the variants are shown in net price.

Can you please share screenshots of how you set this up and how you see the products on your end? It would be great to see how you set up taxes and the product on the backend. I recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.

Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

I could also provide the access data for the page.

Please never share (or offer to share) log in credentials here. This is a public forum and for the best interest of your site security, this should never be shared.

But don’t worry, we can help you investigate and troubleshoot this without that.

Looking forward to your reply.

Have a wonderful day!

Hi, thanks for your help. I try to get all these things.

Status report:

` WordPress Environment

WordPress address (URL): https://les-fleurs-eventfloristik.de
Site address (URL): https://les-fleurs-eventfloristik.de
WC Version: 8.6.1
REST API Version: ? 8.6.1
WC Blocks Version: ? 11.8.0-dev
Action Scheduler Version: ? 3.7.1
Log Directory Writable: ?
WP Version: 6.4.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: de_DE
External object cache: – Server Environment

Server Info: Apache
PHP Version: 8.1.26
PHP Post Max Size: 200 MB
PHP Time Limit: 30
PHP Max Input Vars: 10000
cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
MySQL Version: 10.5.23-MariaDB-1:10.5.23+maria~ubu2004-log
Max Upload Size: 200 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

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HPOS feature screen enabled: ?
HPOS feature enabled: ?
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
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Shop-Basis: #47 - /shop/
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woodmart/woocommerce/cart/cart-item-data.php
woodmart/woocommerce/cart/cart.php
woodmart/woocommerce/cart/cross-sells.php
woodmart/woocommerce/cart/mini-cart.php
woodmart/woocommerce/checkout/form-checkout.php
woodmart/woocommerce/checkout/thankyou.php
woodmart/woocommerce/content-product-cat.php
woodmart/woocommerce/content-product.php
woodmart/woocommerce/content-single-product.php
woodmart/woocommerce/content-widget-product.php
woodmart/woocommerce/global/breadcrumb.php
woodmart/woocommerce/global/form-login.php
woodmart/woocommerce/global/quantity-input.php
woodmart/woocommerce/loop/add-to-cart.php
woodmart/woocommerce/loop/loop-end.php
woodmart/woocommerce/loop/loop-start.php
woodmart/woocommerce/loop/no-products-found.php
woodmart/woocommerce/loop/orderby.php
woodmart/woocommerce/loop/pagination.php
woodmart/woocommerce/loop/sale-flash.php
woodmart/woocommerce/myaccount/form-login.php
woodmart/woocommerce/product-searchform.php
woodmart/woocommerce/single-product/add-to-cart/grouped.php
woodmart/woocommerce/single-product/add-to-cart/variable.php
woodmart/woocommerce/single-product/meta.php
woodmart/woocommerce/single-product/product-attributes.php
woodmart/woocommerce/single-product/product-image.php
woodmart/woocommerce/single-product/product-thumbnails.php
woodmart/woocommerce/single-product/rating.php
woodmart/woocommerce/single-product/related.php
woodmart/woocommerce/single-product/sale-flash.php
woodmart/woocommerce/single-product/tabs/description.php
woodmart/woocommerce/single-product/tabs/tabs.php
woodmart/woocommerce/single-product/title.php
woodmart/woocommerce/single-product/up-sells.php
woodmart/woocommerce/single-product-reviews.php
woodmart/woocommerce/single-product.php WooPayments

Version: 7.2.0
Connected to WPCOM: Ja
WPCOM Blog ID: 185963551
Account ID: acct_1OegcBC0FsUggLFB
Payment Gateway: Aktiviert
Test Mode: Deaktiviert
Enabled APMs: card,giropay
WooPay: Nicht berechtigt
Apple Pay / Google Pay: Aktiviert (product,cart,checkout)
Fraud Protection Level: basic
Multi-currency: Deaktiviert
Public Key Encryption: Aktiviert
Auth and Capture: Aktiviert
Documents: Aktiviert
Logging: Deaktiviert Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
product-linked
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-pre-publish-modal
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-02-23 13:22:10 +01:00
Options: ?
Notes: 51
Onboarding: completed Action Scheduler

Abgeschlossen: 778
Oldest: 2024-02-11 14:22:21 +0100
Newest: 2024-02-22 15:25:46 +0100

Fehlgeschlagen: 10
Oldest: 2024-02-11 14:24:51 +0100
Newest: 2024-02-20 20:14:36 +0100

Ausstehend: 5
Oldest: 2024-02-23 02:12:41 +0100
Newest: 2024-02-23 15:25:46 +0100 Status report information

Generated at: 2024-02-22 16:43:15 +01:00
`

fatal error log:

2024-02-12T22:54:22+00:00 CRITICAL Uncaught PDOException: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away in /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOStatement.php:59
Stack trace: 0 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOStatement.php(59): PDOStatement->execute(NULL) 1 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/Connection.php(495): MailPoetVendor\Doctrine\DBAL\Driver\PDOStatement->execute() 2 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/orm/lib/Doctrine/ORM/Query/Exec/SingleSelectExecutor.php(17): MailPoetVendor\Doctrine\DBAL\Connection->executeQuery('SELECT t0_.hash…', Array, Array, NULL) 3 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/orm/lib/Doctrine/ORM/Query.php(143): MailPoetVendor\Doctrine\ORM\Query\Exec\SingleSelectExecutor->execute(Object(MailPoet\Doctrine\SerializableConnection), Array, Array) 4 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/orm/lib/Doctrine/ORM/AbstractQuery.php(506): MailPoetVendor\Doctrine\ORM\Query->_doExecute() 5 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/orm/lib/Doctrine/ORM/AbstractQuery.php(479): MailPoetVendor\Doctrine\ORM\AbstractQuery->executeIgnoreQueryCache(NULL, 1) 6 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/orm/lib/Doctrine/ORM/AbstractQuery.php(373): MailPoetVendor\Doctrine\ORM\AbstractQuery->execute(NULL, 1) 7 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/lib/Newsletter/NewslettersRepository.php(59): MailPoetVendor\Doctrine\ORM\AbstractQuery->getResult() 8 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/lib/Newsletter/Scheduler/PostNotificationScheduler.php(100): MailPoet\Newsletter\NewslettersRepository->findActiveByTypes(Array) 9 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/lib/Newsletter/Scheduler/PostNotificationScheduler.php(92): MailPoet\Newsletter\Scheduler\PostNotificationScheduler->schedulePostNotification(18829) 10 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-includes/class-wp-hook.php(324): MailPoet\Newsletter\Scheduler\PostNotificationScheduler->transitionHook('publish', 'new', Object(WP_Post)) 11 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) 12 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-includes/plugin.php(517): WP_Hook->do_action(Array) 13 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-includes/post.php(5390): do_action('transition_post…', 'publish', 'new', Object(WP_Post)) 14 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-includes/post.php(4650): wp_transition_post_status('publish', 'new', Object(WP_Post)) 15 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/wordpress-importer/class-wp-import.php(746): wp_insert_post(Array, true) 16 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/wordpress-importer/class-wp-import.php(89): WP_Import->process_posts() 17 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/wordpress-importer/class-wp-import.php(65): WP_Import->import('/www/htdocs/w00…') 18 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-admin/admin.php(364): WP_Import->dispatch() 19 {main}

Next MailPoetVendor\Doctrine\DBAL\Driver\PDO\Exception: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away in /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDO/Exception.php:10
Stack trace: 0 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOStatement.php(61): MailPoetVendor\Doctrine\DBAL\Driver\PDO\Exception::new(Object(PDOException)) 1 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/Connection.php(495): MailPoetVendor\Doctrine\DBAL\Driver\PDOStatement->execute() 2 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/orm/lib/Doctrine/ORM/Query/Exec/SingleSelectExecutor.php(17): MailPoetVendor\Doctrine\DBAL\Connection->executeQuery('SELECT t0_.hash…', Array, Array, NULL) 3 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/orm/lib/Doctrine/ORM/Query.php(143): MailPoetVendor\Doctrine\ORM\Query\Exec\SingleSelectExecutor->execute(Object(MailPoet\Doctrine\SerializableConnection), Array, Array) 4 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/orm/lib/Doctrine/ORM/AbstractQuery.php(506): MailPoetVendor\Doctrine\ORM\Query->_doExecute() 5 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/orm/lib/Doctrine/ORM/AbstractQuery.php(479): MailPoetVendor\Doctrine\ORM\AbstractQuery->executeIgnoreQueryCache(NULL, 1) 6 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/orm/lib/Doctrine/ORM/AbstractQuery.php(373): MailPoetVendor\Doctrine\ORM\AbstractQuery->execute(NULL, 1) 7 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/lib/Newsletter/NewslettersRepository.php(59): MailPoetVendor\Doctrine\ORM\AbstractQuery->getResult() 8 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/lib/Newsletter/Scheduler/PostNotificationScheduler.php(100): MailPoet\Newsletter\NewslettersRepository->findActiveByTypes(Array) 9 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/lib/Newsletter/Scheduler/PostNotificationScheduler.php(92): MailPoet\Newsletter\Scheduler\PostNotificationScheduler->schedulePostNotification(18829) 10 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-includes/class-wp-hook.php(324): MailPoet\Newsletter\Scheduler\PostNotificationScheduler->transitionHook('publish', 'new', Object(WP_Post)) 11 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) 12 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-includes/plugin.php(517): WP_Hook->do_action(Array) 13 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-includes/post.php(5390): do_action('transition_post…', 'publish', 'new', Object(WP_Post)) 14 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-includes/post.php(4650): wp_transition_post_status('publish', 'new', Object(WP_Post)) 15 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/wordpress-importer/class-wp-import.php(746): wp_insert_post(Array, true) 16 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/wordpress-importer/class-wp-import.php(89): WP_Import->process_posts() 17 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/wordpress-importer/class-wp-import.php(65): WP_Import->import('/www/htdocs/w00…') 18 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-admin/admin.php(364): WP_Import->dispatch() 19 {main}

Next MailPoetVendor\Doctrine\DBAL\Exception\ConnectionLost: An exception occurred while executing 'SELECT t0_.hash AS hash_0, t0_.subject AS subject_1, t0_.type AS type_2, t0_.sender_address AS sender_address_3, t0_.sender_name AS sender_name_4, t0_.status AS status_5, t0_.reply_to_address AS reply_to_address_6, t0_.reply_to_name AS reply_to_name_7, t0_.preheader AS preheader_8, t0_.body AS body_9, t0_.sent_at AS sent_at_10, t0_.unsubscribe_token AS unsubscribe_token_11, t0_.ga_campaign AS ga_campaign_12, t0_.id AS id_13, t0_.created_at AS created_at_14, t0_.updated_at AS updated_at_15, t0_.deleted_at AS deleted_at_16, t0_.parent_id AS parent_id_17, t0_.wp_post_id AS wp_post_id_18 FROM 6qph9_mailpoet_newsletters t0_ WHERE t0_.status = ? AND t0_.deleted_at IS NULL AND t0_.type IN (?) ORDER BY t0_.subject ASC' with params ["active", "notification"]:

SQLSTATE[HY000]: General error: 2006 MySQL server has gone away in /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php:91
Stack trace: 0 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/DBALException.php(77): MailPoetVendor\Doctrine\DBAL\Driver\AbstractMySQLDriver->convertException('An exception oc…', Object(MailPoetVendor\Doctrine\DBAL\Driver\PDO\Exception)) 1 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/DBALException.php(65): MailPoetVendor\Doctrine\DBAL\DBALException::wrapException(Object(MailPoetVendor\Doctrine\DBAL\Driver\PDO\MySQL\Driver), Object(MailPoetVendor\Doctrine\DBAL\Driver\PDO\Exception), 'An exception oc…') 2 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/Connection.php(936): MailPoetVendor\Doctrine\DBAL\DBALException::driverExceptionDuringQuery(Object(MailPoetVendor\Doctrine\DBAL\Driver\PDO\MySQL\Driver), Object(MailPoetVendor\Doctrine\DBAL\Driver\PDO\Exception), 'SELECT t0_.hash…', Array) 3 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/Connection.php(503): MailPoetVendor\Doctrine\DBAL\Connection->handleExceptionDuringQuery(Object(MailPoetVendor\Doctrine\DBAL\Driver\PDO\Exception), 'SELECT t0_.hash…', Array, Array) 4 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/orm/lib/Doctrine/ORM/Query/Exec/SingleSelectExecutor.php(17): MailPoetVendor\Doctrine\DBAL\Connection->executeQuery('SELECT t0_.hash…', Array, Array, NULL) 5 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/orm/lib/Doctrine/ORM/Query.php(143): MailPoetVendor\Doctrine\ORM\Query\Exec\SingleSelectExecutor->execute(Object(MailPoet\Doctrine\SerializableConnection), Array, Array) 6 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/orm/lib/Doctrine/ORM/AbstractQuery.php(506): MailPoetVendor\Doctrine\ORM\Query->_doExecute() 7 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/orm/lib/Doctrine/ORM/AbstractQuery.php(479): MailPoetVendor\Doctrine\ORM\AbstractQuery->executeIgnoreQueryCache(NULL, 1) 8 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/orm/lib/Doctrine/ORM/AbstractQuery.php(373): MailPoetVendor\Doctrine\ORM\AbstractQuery->execute(NULL, 1) 9 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/lib/Newsletter/NewslettersRepository.php(59): MailPoetVendor\Doctrine\ORM\AbstractQuery->getResult() 10 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/lib/Newsletter/Scheduler/PostNotificationScheduler.php(100): MailPoet\Newsletter\NewslettersRepository->findActiveByTypes(Array) 11 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/lib/Newsletter/Scheduler/PostNotificationScheduler.php(92): MailPoet\Newsletter\Scheduler\PostNotificationScheduler->schedulePostNotification(18829) 12 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-includes/class-wp-hook.php(324): MailPoet\Newsletter\Scheduler\PostNotificationScheduler->transitionHook('publish', 'new', Object(WP_Post)) 13 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) 14 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-includes/plugin.php(517): WP_Hook->do_action(Array) 15 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-includes/post.php(5390): do_action('transition_post…', 'publish', 'new', Object(WP_Post)) 16 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-includes/post.php(4650): wp_transition_post_status('publish', 'new', Object(WP_Post)) 17 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/wordpress-importer/class-wp-import.php(746): wp_insert_post(Array, true) 18 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/wordpress-importer/class-wp-import.php(89): WP_Import->process_posts() 19 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/wordpress-importer/class-wp-import.php(65): WP_Import->import('/www/htdocs/w00…') 20 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-admin/admin.php(364): WP_Import->dispatch() 21 {main}

thrown in /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php in Zeile 91

2024-02-12T23:05:39+00:00 CRITICAL Uncaught PDOException: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away in /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOStatement.php:59
Stack trace: 0 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOStatement.php(59): PDOStatement->execute(NULL) 1 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/Connection.php(495): MailPoetVendor\Doctrine\DBAL\Driver\PDOStatement->execute() 2 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/orm/lib/Doctrine/ORM/Query/Exec/SingleSelectExecutor.php(17): MailPoetVendor\Doctrine\DBAL\Connection->executeQuery('SELECT t0_.hash…', Array, Array, NULL) 3 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/orm/lib/Doctrine/ORM/Query.php(143): MailPoetVendor\Doctrine\ORM\Query\Exec\SingleSelectExecutor->execute(Object(MailPoet\Doctrine\SerializableConnection), Array, Array) 4 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/orm/lib/Doctrine/ORM/AbstractQuery.php(506): MailPoetVendor\Doctrine\ORM\Query->_doExecute() 5 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/orm/lib/Doctrine/ORM/AbstractQuery.php(479): MailPoetVendor\Doctrine\ORM\AbstractQuery->executeIgnoreQueryCache(NULL, 1) 6 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/orm/lib/Doctrine/ORM/AbstractQuery.php(373): MailPoetVendor\Doctrine\ORM\AbstractQuery->execute(NULL, 1) 7 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/lib/Newsletter/NewslettersRepository.php(59): MailPoetVendor\Doctrine\ORM\AbstractQuery->getResult() 8 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/lib/Newsletter/Scheduler/PostNotificationScheduler.php(100): MailPoet\Newsletter\NewslettersRepository->findActiveByTypes(Array) 9 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/lib/Newsletter/Scheduler/PostNotificationScheduler.php(92): MailPoet\Newsletter\Scheduler\PostNotificationScheduler->schedulePostNotification(18853) 10 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-includes/class-wp-hook.php(324): MailPoet\Newsletter\Scheduler\PostNotificationScheduler->transitionHook('publish', 'new', Object(WP_Post)) 11 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) 12 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-includes/plugin.php(517): WP_Hook->do_action(Array) 13 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-includes/post.php(5390): do_action('transition_post…', 'publish', 'new', Object(WP_Post)) 14 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-includes/post.php(4650): wp_transition_post_status('publish', 'new', Object(WP_Post)) 15 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/wordpress-importer/class-wp-import.php(746): wp_insert_post(Array, true) 16 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/wordpress-importer/class-wp-import.php(89): WP_Import->process_posts() 17 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/wordpress-importer/class-wp-import.php(65): WP_Import->import('/www/htdocs/w00…') 18 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-admin/admin.php(364): WP_Import->dispatch() 19 {main}

Next MailPoetVendor\Doctrine\DBAL\Driver\PDO\Exception: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away in /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDO/Exception.php:10
Stack trace: 0 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOStatement.php(61): MailPoetVendor\Doctrine\DBAL\Driver\PDO\Exception::new(Object(PDOException)) 1 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/Connection.php(495): MailPoetVendor\Doctrine\DBAL\Driver\PDOStatement->execute() 2 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/orm/lib/Doctrine/ORM/Query/Exec/SingleSelectExecutor.php(17): MailPoetVendor\Doctrine\DBAL\Connection->executeQuery('SELECT t0_.hash…', Array, Array, NULL) 3 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/orm/lib/Doctrine/ORM/Query.php(143): MailPoetVendor\Doctrine\ORM\Query\Exec\SingleSelectExecutor->execute(Object(MailPoet\Doctrine\SerializableConnection), Array, Array) 4 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/orm/lib/Doctrine/ORM/AbstractQuery.php(506): MailPoetVendor\Doctrine\ORM\Query->_doExecute() 5 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/orm/lib/Doctrine/ORM/AbstractQuery.php(479): MailPoetVendor\Doctrine\ORM\AbstractQuery->executeIgnoreQueryCache(NULL, 1) 6 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/orm/lib/Doctrine/ORM/AbstractQuery.php(373): MailPoetVendor\Doctrine\ORM\AbstractQuery->execute(NULL, 1) 7 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/lib/Newsletter/NewslettersRepository.php(59): MailPoetVendor\Doctrine\ORM\AbstractQuery->getResult() 8 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/lib/Newsletter/Scheduler/PostNotificationScheduler.php(100): MailPoet\Newsletter\NewslettersRepository->findActiveByTypes(Array) 9 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/lib/Newsletter/Scheduler/PostNotificationScheduler.php(92): MailPoet\Newsletter\Scheduler\PostNotificationScheduler->schedulePostNotification(18853) 10 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-includes/class-wp-hook.php(324): MailPoet\Newsletter\Scheduler\PostNotificationScheduler->transitionHook('publish', 'new', Object(WP_Post)) 11 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) 12 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-includes/plugin.php(517): WP_Hook->do_action(Array) 13 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-includes/post.php(5390): do_action('transition_post…', 'publish', 'new', Object(WP_Post)) 14 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-includes/post.php(4650): wp_transition_post_status('publish', 'new', Object(WP_Post)) 15 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/wordpress-importer/class-wp-import.php(746): wp_insert_post(Array, true) 16 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/wordpress-importer/class-wp-import.php(89): WP_Import->process_posts() 17 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/wordpress-importer/class-wp-import.php(65): WP_Import->import('/www/htdocs/w00…') 18 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-admin/admin.php(364): WP_Import->dispatch() 19 {main}

Next MailPoetVendor\Doctrine\DBAL\Exception\ConnectionLost: An exception occurred while executing 'SELECT t0_.hash AS hash_0, t0_.subject AS subject_1, t0_.type AS type_2, t0_.sender_address AS sender_address_3, t0_.sender_name AS sender_name_4, t0_.status AS status_5, t0_.reply_to_address AS reply_to_address_6, t0_.reply_to_name AS reply_to_name_7, t0_.preheader AS preheader_8, t0_.body AS body_9, t0_.sent_at AS sent_at_10, t0_.unsubscribe_token AS unsubscribe_token_11, t0_.ga_campaign AS ga_campaign_12, t0_.id AS id_13, t0_.created_at AS created_at_14, t0_.updated_at AS updated_at_15, t0_.deleted_at AS deleted_at_16, t0_.parent_id AS parent_id_17, t0_.wp_post_id AS wp_post_id_18 FROM 6qph9_mailpoet_newsletters t0_ WHERE t0_.status = ? AND t0_.deleted_at IS NULL AND t0_.type IN (?) ORDER BY t0_.subject ASC' with params ["active", "notification"]:

SQLSTATE[HY000]: General error: 2006 MySQL server has gone away in /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php:91
Stack trace: 0 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/DBALException.php(77): MailPoetVendor\Doctrine\DBAL\Driver\AbstractMySQLDriver->convertException('An exception oc…', Object(MailPoetVendor\Doctrine\DBAL\Driver\PDO\Exception)) 1 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/DBALException.php(65): MailPoetVendor\Doctrine\DBAL\DBALException::wrapException(Object(MailPoetVendor\Doctrine\DBAL\Driver\PDO\MySQL\Driver), Object(MailPoetVendor\Doctrine\DBAL\Driver\PDO\Exception), 'An exception oc…') 2 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/Connection.php(936): MailPoetVendor\Doctrine\DBAL\DBALException::driverExceptionDuringQuery(Object(MailPoetVendor\Doctrine\DBAL\Driver\PDO\MySQL\Driver), Object(MailPoetVendor\Doctrine\DBAL\Driver\PDO\Exception), 'SELECT t0_.hash…', Array) 3 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/Connection.php(503): MailPoetVendor\Doctrine\DBAL\Connection->handleExceptionDuringQuery(Object(MailPoetVendor\Doctrine\DBAL\Driver\PDO\Exception), 'SELECT t0_.hash…', Array, Array) 4 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/orm/lib/Doctrine/ORM/Query/Exec/SingleSelectExecutor.php(17): MailPoetVendor\Doctrine\DBAL\Connection->executeQuery('SELECT t0_.hash…', Array, Array, NULL) 5 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/orm/lib/Doctrine/ORM/Query.php(143): MailPoetVendor\Doctrine\ORM\Query\Exec\SingleSelectExecutor->execute(Object(MailPoet\Doctrine\SerializableConnection), Array, Array) 6 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/orm/lib/Doctrine/ORM/AbstractQuery.php(506): MailPoetVendor\Doctrine\ORM\Query->_doExecute() 7 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/orm/lib/Doctrine/ORM/AbstractQuery.php(479): MailPoetVendor\Doctrine\ORM\AbstractQuery->executeIgnoreQueryCache(NULL, 1) 8 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/orm/lib/Doctrine/ORM/AbstractQuery.php(373): MailPoetVendor\Doctrine\ORM\AbstractQuery->execute(NULL, 1) 9 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/lib/Newsletter/NewslettersRepository.php(59): MailPoetVendor\Doctrine\ORM\AbstractQuery->getResult() 10 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/lib/Newsletter/Scheduler/PostNotificationScheduler.php(100): MailPoet\Newsletter\NewslettersRepository->findActiveByTypes(Array) 11 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/lib/Newsletter/Scheduler/PostNotificationScheduler.php(92): MailPoet\Newsletter\Scheduler\PostNotificationScheduler->schedulePostNotification(18853) 12 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-includes/class-wp-hook.php(324): MailPoet\Newsletter\Scheduler\PostNotificationScheduler->transitionHook('publish', 'new', Object(WP_Post)) 13 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) 14 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-includes/plugin.php(517): WP_Hook->do_action(Array) 15 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-includes/post.php(5390): do_action('transition_post…', 'publish', 'new', Object(WP_Post)) 16 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-includes/post.php(4650): wp_transition_post_status('publish', 'new', Object(WP_Post)) 17 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/wordpress-importer/class-wp-import.php(746): wp_insert_post(Array, true) 18 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/wordpress-importer/class-wp-import.php(89): WP_Import->process_posts() 19 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/wordpress-importer/class-wp-import.php(65): WP_Import->import('/www/htdocs/w00…') 20 /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-admin/admin.php(364): WP_Import->dispatch() 21 {main}

thrown in /www/htdocs/w00b6767/les-fleurs-eventfloristik.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php in Zeile 91

• This reply was modified 9 months, 1 week ago by frischi.

general woocommerce settings:

https://snipboard.io/mi147B.jpg

https://snipboard.io/tvwxuS.jpg

tax settings:

https://snipboard.io/9vFDCx.jpg

shipping:

https://snipboard.io/aZgX2N.jpg

https://snipboard.io/3fHE6o.jpg

https://snipboard.io/hIF4az.jpg

germanized:

https://snipboard.io/TaiFRG.jpg

germanized taxes:

https://snipboard.io/h186qr.jpg

https://snipboard.io/mcIlgh.jpg

https://snipboard.io/9ge8Om.jpg

Hello frischi

Thank you for your reply and providing screenshots.

I have reviewed the tax settings on your site and they appear to be set up fine.

However, when I visited this product I noticed a difference in the price shown on the product page and the price shown on the cart page.
On the product page the price is displayed as 51,40?€ and on the cart page the price is displayed as 55,00?€.

As you have shown in the screenshots, the Germanized for WooCommerce plugin also has Tax settings. These settings might be interfering with the WooCommerce settings and causing this issue.

To verify this, could you please disable the Germanized for WooCommerce plugin and check the prices?

I look forward to your response. ??

Best regards.

Hi,

I disabled germanizer and the problem still exists. =(.

Is there anything new on this? Can anyone help? Do you need access to the site? I could provide and account for you, if that helps.

Hey, @frischi!

Do you need access to the site? I could provide and account for you, if that helps.

As I mentioned, please never share (or offer to share) log in credentials here. This is a public forum and for the best interest of your site security, this should never be shared. Just to add, it can result in your account being banned, as seen in the forum guidelines.

I disabled germanizer and the problem still exists.

Thank you for trying. Can you please run a full conflict test to make sure it is not another plugin causing the issue?

To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.

If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.

— Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.

— Also, you can consider using a plugin like Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it is helpful to disable plugins without affecting your current site visitors.

— It is important to consider as well a staging functionality in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use WP Staging for quickly spinning up a new test site.

You can find more about this in this guide.

Please let us know about your findings.

Looking forward to your reply.

Have a wonderful day!

Ok, thanks for your help. We have deleted all the products again and re-entered them. Now it seems to work.