• Resolved Blake

    (@blakemhampson)


    I have isolated an issue to this plugin that is causing a grey bar to appear at the top of my pages with a transparent header. I’m not sure what is causing this, but I have isolated the issue to this plugin (i.e. problem is fixed when plugin is deactivated)

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hi there,
    Thank you for contacting us!

    I have been checking our CSS rules with the inspector, and disabling them 1 by 1 and couldn’t make the top bar disappear.

    I have also checked in other elements not from our plugin, but couldn’t find the reason either.
    Could you please share a screenshot showing us how it looks with our plugin deactivated?

    Please, let us know.
    Have a nice day!

    Thread Starter Blake

    (@blakemhampson)

    I have now disabled the plugin and you can see the grey bar is gone

    Plugin Support Juan Coronel

    (@juaancmendez)

    Hello there,

    Could you please turn it back on for testing again?

    If you don’t want to do it on your live site, you can easily create a staging site using the free WP Staging plugin.

    We will be attentive to your response.

    Best regards.

    Thread Starter Blake

    (@blakemhampson)

    Thank you. I have created the staging site here: https://staging15.givingmachine.org.au/

    Plugin Support Juan Coronel

    (@juaancmendez)

    Hello there,

    I honestly don’t know how this could be related to our plugin, but I found a rule that is affecting this. Try adding this CSS in Appearance > Customize > Additional CSS:

    .yes-js.js_active .ast-plain-container.ast-single-post #primary {
        margin: 0 !important;
    }

    Check it out and tell us if it works well for you, please.

    Best regards.

    Thread Starter Blake

    (@blakemhampson)

    Thanks! This seems to have worked perfectly

Viewing 6 replies - 1 through 6 (of 6 total)
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