Great Theme, Poor Support

  • It’s a great theme but the support is bad, especially for newbie web builders with no CSS background, only design experience. Questions don’t get answered promptly. Developers from the company are not around to answer your questions which can delay launch of your site.

    You’re better off using WordPress’ template or another paid theme from third party sites.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Theme Author Theme Horse

    (@themehorse)

    Hi Jellyfarmstudio,

    Saying that support was not prompt, First of all let us clarify our selves, Attitude is a free theme. We are investing our huge amount of time, money and resource. So if you are using free theme then there are of course certain limitations and disadvantages. Since their are huge number of users asking us so many questions daily, It’s not possible to answer all of them promptly Moreover we are trying our best. This is a open forum and there are other people and moderators to help out. If you want instant support than of course you can switch to any premium themes as you said. But let us remind you even premium theme company don’t guarantee you support with in an hour. What we gain by submitting a free theme in www.remarpro.com is just a credit link that we keep on each of our theme in footer. But we have seen that you even don’t want to give a single credit link for us and expecting a continuous support.
    As we had answered your questions in our own forum contiguously and how could you say that the support is poor.

    Anyways thanks for using our theme.

    Regards,
    Theme Horse

    Theme Horse answered my email promptly and it sorted my problem. I think it’s an excellent theme. Let’s be realistic here – some guys from the other side of the world design an amazing theme, make it available for free, use the English language, and send out a reply within 10 minutes from the foot of Mount Everest.

    Thank you, Theme Horse.

Viewing 2 replies - 1 through 2 (of 2 total)
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