Great support!

  • Hi,

    I had a problem with the emergency restore of a backup, there was no way to restore it.

    I immediately contacted the BackupGuard team and they helped me quickly. They found the cause of the error and managed to restore the backup, they have saved me many hours of work and money.

    Congratulations on your professionalism, keep it up!

Viewing 7 replies - 1 through 7 (of 7 total)

  • Congrats and good for you.
    I also have problem with restore and it’s almost a month and nothing solved.

    Thread Starter alden20

    (@alden20)

    Hi mkally,

    Please insist, they have to find a way to help you… What kind of problem do you have?

    Problem with restore – I had an information “PHP EXECUTION TIME ERROR” and it failed.

    Thread Starter alden20

    (@alden20)

    Hi mkally,

    First of all, you have to set PHP Timeout = -1 on your server so that the PHP execution time has no limit, then you can change it back to its previous value after you have successfully restored the backup.

    Second thing, I had the same type of error. The BackupGuard team found that there was a bug in the plugin that was causing this error and they just released a new version correcting it, please update to the new version and see if it works for you now.

    I tried with timeout = – 1 and still nothing.

    I check with new version. Thanks!

    I updated, tried to restore, and still failed.

    Thread Starter alden20

    (@alden20)

    Hi mkally,

    Please, can you download the log of the restore attempt, go to the last line of the file, locate the error message it tells you, and put it here?

Viewing 7 replies - 1 through 7 (of 7 total)
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