Great Support
-
I contacted Support when the plugin didn’t work the first time and I didn’t know what to do. In truth I expected to be ignored because I’m on the free version of the plugin but I wasn’t.
Tony responded to me within hours and gave me several things to try. When they didn’t work he gave me more things, working with me until I got the transfer results I wanted.
This is even more extraordinary when you understand that the failures were nothing to do with WPVivid’s plugin, they were all to do with the host I was transferring from limiting bandwidth access. I had no control over that as the site I was transferring had been build on a demo domain in a colleague’s account. Tony had no control over it either but he worked with me, adapting the plugin’s settings, until I got success.
That truly is service beyond any expectations and there can be no other reason than pride in his product and wanting to give success to others.
Thank you Tony, I really appreciate it.
- The topic ‘Great Support’ is closed to new replies.
