Great plugin, but poor support.

  • I love contact form 7 and have used it for many years without any problem. But recently after trying to get customer support for the product for a modification for another form on my website, the author just told me to fix the email settings which was not the issue. After replying back with more information, and even a second reply to him, there was no reply back or solution. Very disappointed.

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  • Hi @michaellanfield,

    I agree with you that not receiving immediate help can be frustrating, but keep in mind that this plugin receives dozens of requests for help daily and is maintained by ONLY ONE DEVELOPER, who also answers almost all topics, besides a few volunteers like me who stop by from time to time to give a hand to Takayuki, the plugin author.

    Back to your message: I have checked the topic you have mentioned, and I suspect that the issue you were experiencing was due to not having the respective mail tags for each form tag you have in your form. Note that for each form tag, you must have a related mail tag. See How tags work.

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