Great plugin, but not great support

The plugin itself is great, to an extent.

I am using it thouroughly for quite a while now, and it’s been both awesome and a pain sometimes (having considered multiple times to swap to another one, but the migration process would just take too long at this point). Love the integration with Elementor and the relatively ease of use.

Though it seems that the development team just patches things on the fly, without properly testing them, so you end up with a constant flow of patches that often enough end up breaking something else, and if you’re not very technical, you’re often left in the strand because of the lack of support.

They decided to build many addons and integrations which are appreciated, but again, not entirely tested (or so it seems to me).

Now on their website, the changelogs are not all visible anymore, and horrible UI to access them.

It’s essential that they’d
– focus more on building a proper testing suite (tdd, bdd, …). For example, a while back, the Zapier integration was introduced, but it was/is half-backed (at best) and was left like that.
– optimize the API calls from within the plugins to their servers for license checks (come up with a different model that doesn’t require repetitive calls for the same thing)
– check if the required libraries are already loaded to avoid cross-loading
– give the option of using internal libraries instead of relying on 3rd party services (i.e. support dompdf for PDF/invoice generation)
– fix their UI for checking the changelogs on their website because they don’t show up in the WP Panel either
– improve their customer support (i have the pro license)