Great plugin but completely absent and inexperienced support

  • spyridoula

    (@spyridoula)


    3 years ago

    The Pro version is great, very intuitive and easy to use. Does what is says exactly! Creating any kind of membership levels and plans, customizing them to your liking, easy to navigate within the dashboard and finding what you are looking for. It has it all.

    BUT
    God forbid you ever need support for issues you are having! Unless the issue isn’t urgent and can wait unresolved for 4 or more days or the support’s delayed reply will work for you and you won’t have follow up questions. If the first support reply doesn’t work and you need more help it will just take another 4 days to get a reply.

    I wasn’t very lucky, while one of my issues isn’t urgent and I don’t mind the wait, the other issue is super urgent and I’m waiting for 3 days as of now to receive a reply. Even a “we are working on your complicated issue and it might take a couple of days to resolve” reply would have sufficed.

    So if your developing skills are good and you can fix plugin issues by yourself you will like this plugin.

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  • Plugin Contributor highprrrr

    (@highprrrr)

    Hi @spyridoula !

    Thank you for your honest review!

    Unfortunately, we only have 3 support folk and one of them was out for about a month and one of the others is fairly new to the product. We’ve also been without a developer for some time now.

    BUT THE GOOD NEWS is that 1. our full support team is back and ready for action! and 2. We hired a developer and he’s amazing.

    You’re absolutely right that we’ve been dropping the ball with regards to support and updates but I’m confident that that’s all behind us and support response time should be much better moving forward.

    Thanks again!
    -James

Viewing 1 replies (of 1 total)
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