Great Gallery, Lousy support

  • We are using the Pro version of FooGallery for almost a year now. In a nutshell, it is a great gallery if you need Pro features not found elsewhere. For us, it was the possibility to show exif data to users, have a nice lightbox and an album feature (organizing multiple galleries) and high influcence on how the gallery should look.

    So far so got, but why only 2 stars? Read on …

    IF you report a bug or report a breakage of an update released to you, you are lost. I have reported multiple bugs of various very basic issues. One for example, that you cannot rename a gallery (!). Yes, you need to delete and recreate.

    None of the bugs have been addressed so far. None.

    But read on …

    End of march, 2.4.13 was released (Pro version) that breakes all albums. Yes, all albums. To this day, the bug has not been fixed, weeks after confirmation of this issue by the company behind FooGallery. Yes, they have helped me to install the old version. However, the whole software lifecycle is really not in a good shape.

    So, my recommendation: Test the Pro version to the absolute detail you will need it. There won’t be any improvements in code later on. Have your own, tested fallback mechanism, so you are always able to roll back broken updates. And yes: TEST ALL UPDATES ??

    I’d love to see this software be wrapped in a professional development life cycle. There is always hope.

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  • Plugin Support elviiso

    (@elviiso)

    Hi @star26bsd

    Thank you for taking the time to share your experience with FooGallery Pro. We appreciate your detailed feedback and want to address your concerns.

    Firstly, we’re thrilled to hear that you find FooGallery Pro beneficial for your needs, especially with its advanced features that you have found useful.

    We sincerely apologize for the inconvenience you’ve faced regarding the reported issues. Your feedback is invaluable, and we take it seriously.

    We’re pleased to inform you that we’ve recently released version 2.4.14, which addresses the problem with albums that arose in version 2.4.13. We understand the frustration caused by this issue, and we’re committed to ensuring a smoother experience moving forward.

    Regarding the issue you mentioned about renaming galleries, we assure you that our development team is actively investigating this matter. We’ll reach out to you directly to gather more details and work towards resolving it promptly.

    We truly value your feedback and hope to regain your trust with our ongoing commitment to improving FooGallery Pro.

    If you have any further questions or concerns, please don’t hesitate to reach out to us directly. We’re here to assist you every step of the way.

Viewing 1 replies (of 1 total)
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