Grayed out checkout page

  • Resolved Cezar Ayran

    (@ayrancd)


    3 years, 4 months ago

    I’m receiving lot of complaints about my woocommerce checkout page being grayed out on desktop and mobile (even iPhone). User can add products to the cart but when they get to the checkout page the shipping/payment tables are grayed out like it is loading something but it can’t load it?

    I can’t reproduce that issue since it works just fine on any browser, OS or phone I test. Avada (theme) and WooCommerce support couldn’t figure out what is causing it… it looks like a user issue but then when more users keep complaining about the same error we start doubting it… one of them told he had a content blockerin his computer and he disabled it but it didn’t help.

    Anyone else having the same issue?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter Cezar Ayran

    (@ayrancd)

    I forgot to add the website >>> https://vitalityscience.com/

    Thread Starter Cezar Ayran

    (@ayrancd)

    I also found this possible solution but haven’t tried it yet since I don’t have any user to test it out and reproduce the issue:

    1) Visit *wp-content/plugins/woocommerce/includes* folder
    2) Open *class-wc-ajax.php* file for edit
    3) Then make the following changes

    From

    return esc_url_raw( apply_filters( 'woocommerce_ajax_get_endpoint', add_query_arg( 'wc-ajax', $request, remove_query_arg( array( 'remove_item', 'add-to-cart', 'added-to-cart' ), home_url( '/', 'relative' ) ) ), $request ) );

    to

    return esc_url_raw( apply_filters( 'woocommerce_ajax_get_endpoint', add_query_arg( 'wc-ajax', $request, remove_query_arg( array( 'remove_item', 'add-to-cart', 'added-to-cart' ), home_url( wp_unslash( $_SERVER['REQUEST_URI'] ) ) ) ), $request ) );

    @ayrancd

    I was unable to reproduce the issue as well as everything seems fine.

    For any changes you want to make to your WooCommerce plugin, it’s advisable to add codes using your child theme or code snippet editor.

    Thread Starter Cezar Ayran

    (@ayrancd)

    @oaoyadeyi me neither. But the issue is there even though it might not being caused by a plugin/theme/website but customer end. I’d like to know what is causing it an find a solution.

    Hi @ayrancd

    Do you know if those customers have anything in common like products in cart and/or payment method?

    Since I couldn’t reproduce this issue either (https://snipboard.io/nelDx3.jpg), this is something you may want to hire a web developer or one of the services here to have a closer look at your site.

    Hi @ayrancd

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. If you have further questions, please feel free to open a new topic.

Viewing 6 replies - 1 through 6 (of 6 total)
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