GravityForm Stripe Addon form validation not working
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Hi Daniel,
I am using Gravity Forms with the Stripe Addon in a Popup Maker popup window for my site to sell services. On this page https://priscillac.com/pcgs-price-grid/ Click the center panel and you will see my form slide into view via Popup Maker.
I thought the form was working fine but after several days of testing I’m sorry to report that the form was not really working and I’ve narrowed it down to Popup Maker preventing the form from properly validating the form.
Instead, the form almost behaves as if the form was successfully submitted even if there are validation errors. The popup goes away. But no auto responders are triggered, no landing page appears and when I visit my Stripe account I only see a token in my logs that records a failed transaction and no a payment.
Also I found that if I try to relaunch the popup on the page (without reloading the page of course) only then, yes, I see the validation errors that took place. But back when the errors actually happened I had no idea there was a problem because the window simply vanishes. So this can be quite serious. It can prevent successful transactions from happening.
It took me several days to figure it out. I have noted the link in this post (to my form) but I need to remove the popup window soon for fear more clients will attempt to make a payment and think it went through.
Also just so you know. My form works just fine if I simply add the page to a page on my site. Its the popup.
I’m hoping this is something you can fix because I’ve shown Popup maker to clients and we are planning to use it the same way on other sites soon.
Thanks, Priscilla
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