Gravity Forms Question

  • Resolved cassihl

    (@cassihl)


    7 years, 4 months ago

    I’m using a gravity form embedded in a popup. When someone submits the form, the pop up closes. This is not an issue, except that if someone has an error on the form (for example, forgot to fill out a required field) then the pop up closes and they don’t see the error, and the form is not submitted. Is there a way to keep the popup open after submission?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Daniel Iser

    (@danieliser)

    @cassih – Either your form has an error or more likely you have tried to use a capthca/recaptcha field which in GForms is not compatible with AJAX submission, so the page refreshes when submitted and the popup is hidden on page load.

    You will need to remove that extra field. If its an error we need to know that as well. You can check your browsers console (F12 Key -> Console Tab -> Refresh -> Submit the form).

    Hope that helps.

    Thread Starter cassihl

    (@cassihl)

    Thanks! It must be the captcha! Is there a captcha alternative to prevent spam? Or is spam not as big of an issue when the form is in a popup?

    Plugin Author Daniel Iser

    (@danieliser)

    @cassihl – Not generally an issue. Just enable the honeypot spam field in form settings.

    Please take a moment to click that it Works and to rate and review the plugin or support.

Viewing 3 replies - 1 through 3 (of 3 total)
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