Gravity Forms Events not displaying event completions

Hi @eridesignstudio

Thanks for including your page URL – we checked it out. So the integration works if the form is an AJAX submission. Looks like yours is redirecting which means it’s not an ajax form.

Gravity Forms allows us to make a conversion on a form like yours but it will occur even if the form is a failed transaction / has a validation error. We don’t think this is right, so we only make conversions on AJAX forms.

The workaround is you can opt to have the Thank you page to be a conversion by checking that in the sidebar of that page.

I hope that helps!

@fathomconversions, thank you for the quick response. Good to know that this plugin only tracks conversions on AJAX forms. I’d rather not convert our contact form into AJAX because we are currently using Google Analytics to track conversions through our thank you page. We want to use both GA and FA.

Do you recommend that we add FA’s “Events as a page load” script (see below) to our thank you page? While our thank you page is non-indexable, it can still be accessed if you know the URL, and I worry that our event data won’t be 1:1 with the form submissions.

<script>
window.addEventListener('load', (event) => {
        fathom.trackGoal('YOUR-EVENT-ID', 0);
});
</script>

Yes I would track the thank you page as the conversion.

You can tick the box in the Fathom Conversions widget on any page in the sidebar to do this for you, no need to add the script. See https://fathomconversions.com/plugin/landing-page-events-with-fathom/

Oh wow that was easy! I didn’t even know that page tracking feature existed in your plugin. Thanks again for your help. I will respond here if I have any other conversion tracking issues.