• Resolved diegpl

    (@diegpl)


    After the last updates, if the user is not inserted as a viewer in GA or not logged in it, he is not able to access that complete reports. If I need to add all the network users in the GA to let them see the reports, what is the point of having a wordpress plugin? That was not a good update… How can I set that back? Tks! ??

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Hi @diegpl,

    Thanks for reaching out. If you’d like to provide more information on what you’re encountering I’d be happy to assist. When you mention access reports, are you referring to other WordPress administrators who are no longer able to view Analytics data within the Site Kit dashboard, or are you referring to reports from analytics.google.com? , which may refer to changes made on the Google Analytics side and not Site Kit?

    If you are referring to WordPress administrators no longer being able to view Analytics data within the Site Kit dashboards, all administrators must already have access to the connected Google Analytics property (Universal Analytics) to be able to view Analytics data within Site Kit. This has always been the case, there was no change to this. One WordPress administrator connects the plugin to Google Analytics. If there are other WordPress administrators who also wish to use Site Kit (with their own Google account) the original administrator who connected Analytics must grant them access at Analytics level.

    We are working on a dashboard sharing feature, which will allow administrators to share selected view only data with other users, without having to be granted access at Analytics level. In the meantime please let me know more on the issue you’re encountering and I’d be happy to assist.

    Thread Starter diegpl

    (@diegpl)

    I am referring about other wp users not being able to see data if not in GA, that was possible before, I am pretty sure about it…

    Plugin Support James Osborne

    (@jamesosborne)

    Hi @diegpl,

    If you are able to view Google Analytica data within the Site Kit dashboard, and other logged in administrators who have set up Site Kit are not, please share any error they’re encountering along with any browser console errors and we can check this further.

    Alternatively if you can provide a screenshot of the errors they’re encountering within the Site Kit dashboard we can provide further assistance on this. Thank you!

    Plugin Support James Osborne

    (@jamesosborne)

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

    Thread Starter diegpl

    (@diegpl)

    What I said is that in the previous versions of this plugin, that was possible, which was cool, but not anymore. I do not think that was the right choice, since now things are not really automatic anymore…

    Plugin Support James Osborne

    (@jamesosborne)

    Hi @diegpl,

    We haven’t made any changes to the plugin with regards other users who can view Analytics data. Only those with access at Analytics level, will be able to view Analytics data within the Site Kit dashboard. They must first of all have full administrators roles to be able to login to your wp-admin dashboard and then set up the plugin with their own Google account. This hasn’t changed.

    Note also that very soon we’re releasing a Dashboard Sharing feature, which will allow site administrators to share a view only version of their Site Kit dashboard with other roles, not specifically administrators. Viewers of the “View only” dashboard will not need to sign into their Google account to view this dashboard.

    Plugin Support James Osborne

    (@jamesosborne)

    Hi @diegpl,

    Just to keep you updated, we’ve released the Dashboard Sharing feature mentioned in this topic. It’s being rolled out in stages to users, so if you don’t see it available at this time, you will shortly!

    You’ll find out more on this below:https://sitekit.withgoogle.com/news/share-the-site-kit-dashboard-with-your-team/

Viewing 7 replies - 1 through 7 (of 7 total)
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