Grammatical error in email notice

  • Resolved joycegrace

    (@joycegrace)


    10 months, 2 weeks ago

    Hello, this is a request to correct grammar in the email that goes out to attendees when sending them their tickets.

    The sentence “Here’s your tickets, [name]!” should say “Here are your tickets, [name]!”

    I understand that if there is one ticket then the sentence would be correct, and should continue to say “Here’s your ticket, [name]!”

    However, it really looks unprofessional when there is more than one ticket and the grammatical structure becomes incorrect.

    Is there any way for this sentence to change based on the condition of how many tickets were purchased?

    Or at least to change it at a core plugin level so it says something more neutral like: “Your ticket(s) are ready!”

    It would really be a hassle to customize the emails just for this, when it should be correct anyway.

    I hope you will take this into consideration.

    Thank you

Viewing 8 replies - 1 through 8 (of 8 total)

  • Hello @joycegrace,

    Thank you for letting us know about this. I’m afraid the feature isn’t available at the moment. But don’t worry, I’ll pass your request along to our team and see if we can make it happen in the future.

    Also, I can see your point of doing this, which might also be helpful for other users. Since we are a customer-driven platform, may I ask that you shout this idea out at?Ideas | The Events Calendar Suite.?Your feedback is important to us, and we’d like to extend our appreciation.

    Best regards.

    Hello @joycegrace,

    Thanks for your patience.

    You can use this snippet as a workaround – https://gist.github.com/andrasguseo/006f6895efa4ecba32852b07cddfc9c2.

    Here’s an article on how to implement it on your site – https://theeventscalendar.com/knowledgebase/best-practices-for-implementing-custom-code-snippets/.

    I hope that helps. Please let me know if you need anything else.

    Hello @joycegrace,

    Since we haven’t heard from you in a while on this topic, we will assume that the problem was fixed or is no longer applicable, and with that, I will mark this as resolved.

    If that is not the case, please let us know, and we will gladly remove the Resolved tag and try to help you further. Or you can create a new topic with the problem if you prefer.

    Thread Starter joycegrace

    (@joycegrace)

    Thank you very much for this. Will this be folded into your core plugin eventually? Or will I need to continue to use this snippet indefinitely?

    Frank Remmy

    (@frankremmy)

    Hello @joycegrace,

    You’re very welcome.

    As of now, the only workaround is to use a snippet. You can also drop a suggestion on our Ideas page for our product team to review.

    I hope that helps.

    Thread Starter joycegrace

    (@joycegrace)

    The idea has been added to your ideas board. However, I would think this is somewhat fundamental and not a feature request. It is grammatically incorrect. It doesn’t make sense to keep it this way, since it is universally ‘wrong.’

    Thank you anyway.

    Plugin Support Darian

    (@d0153)

    Hi @joycegrace,

    Thank you for sharing your feedback with us. Your input is invaluable to us as we strive to improve our products and services. I will make sure to pass your feedback along to our product team. They regularly review customer feedback to plan out our product roadmaps.

    Please don’t hesitate to reach out if you have any further concerns or questions.

    Plugin Support Darian

    (@d0153)

    Hi there,

    This thread has been inactive for a while, so we’ll go ahead and mark it Resolved. Please open a new thread if any other questions arise, and we’d be happy to help.

Viewing 8 replies - 1 through 8 (of 8 total)
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