GPAY Just Spins- Braintree Says No Attempts

  • Resolved ayakish

    (@ayakish)


    2 years, 8 months ago

    We’re using the Payment Plugins Braintree For WooCommerce v 3.2.34. We have the domain approved in the GPay console, and when GPay is enabled through the plugin, we can see the pay option on the cart page. When it’s clicked the GPay window fires. Then, when the final payment is submitted, it just sits there and spins. Nothing ever happens, there’s no error showing up, and Braintree support says there’s no attempts by GPay making it to them. Even when we disable captcha, this is happening. Does anyone have a similar experience or recommendations? Thank you.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @ayakish

    Does the GPay pop up close when the payment is submitted or is it the GPay pop up that’s showing a spinner when the payment this submitted?

    Kind regards

    Thread Starter ayakish

    (@ayakish)

    Hello, the GPay pop up is showing the spinner. It does not close, and the GPay pop up itself is what shows the spinning.

    https://drive.google.com/file/d/1lInqmV0dHykaEgOGmc2IKYU87nFFLgdo/view?usp=sharing

    Plugin Author Payment Plugins

    (@mrclayton)

    Can you set the plugin to sandbox mode on your site or do you have a staging site where you can reproduce this in sandbox mode so we can test?

    Thread Starter ayakish

    (@ayakish)

    Hello, yes, you can use stg2.medicalmonks.com (the browser pw is just “monks”). GPay is enabled on staging, and Braintree is set to sandbox. We also have this domain approved in the GPay console.

    Plugin Author Payment Plugins

    (@mrclayton)

    @ayakish On your staging site, when testing the cart page, your page refreshes every-time the GPay button is clicked, which isn’t’ normal. That behavior differs from the video your provided of your product site.

    I didn’t encounter any issues with GPay on your checkout page. Is this issue only present on the cart page?

    Kind regards,

    Thread Starter ayakish

    (@ayakish)

    Hello. This is actually very helpful. I enabled on prod, and on /cart, the page is reloading when clicking the GPay option. I didn’t notice this before, and you can’t see it on the video. The payment ran successfully on the checkout when selecting GPay as an option. It seems we need to prevent the page reload on the cart, and try again. I will reply here once we do that and maybe that will be the fix! Thanks for the good eyes.

    Thread Starter ayakish

    (@ayakish)

    @mrclayton we were able to resolve this. the reload was killing the pop up. There is a js eventlistener : ‘wc_update_cart’ but is inside /cart.js file on woocomerce that we cannot modify. So we came up with a simple solution by disabling the event listener on /cart. The gpay is running well on production now. I have another question, but it’s not relevant on this thread, so I’ll start a new one. Thank you for your help!

    medicalmonks.com

Viewing 7 replies - 1 through 7 (of 7 total)
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