Got error message when restoring backups

Hi,

Apologies for the delay over the weekend.

The log shows
“0011.416 () Error message: Could not move old files out of the way. You should check the file ownerships and permissions in your WordPress installation (/home/customer/www/ekitchen.com.sg/public_html/wp-content/languages-old)”

There appears to be a file permission issue, meaning UpdraftPlus or WordPress does not have the correct read or write permission to a certain folder or file.

The following article on Smashing Magazine is a good guide as to the file permissions/ownerships that are required for WordPress: https://www.smashingmagazine.com/2014/05/proper-wordpress-filesystem-permissions-ownerships/#file-and-folder-ownership-for-wordpress

Regards,
Bryle

Hi,

The permission of the folder is 775, which should be correct, what should I do now?

https://prnt.sc/uh32fl

Can I just delete the folder?

Hi, I haven’t got a reply from you. Can you please respond ASAP.

Thank you.

Moderator message: @eksg I’m not sure what the security issue is here. I did remove the password from your original post.

Thank you Steven for the removing the password,

But the security issue I mean is that the restore backup is not working, as you can see from the above chat. I am worried that it might cause bugs in my website.

Can I just delete the folder (/home/customer/www/ekitchen.com.sg/public_html/wp-content/languages-old) to get the backup working?

Thanks you.

That’s not why you use the “report topic” button. It’s only if a topic needs a forum moderator.

@sterndata Sorry, I was not aware of that, thanks for the information.