Got a packet bigger than ‘max_allowed_packet’ bytes

  • Resolved Claire Martin

    (@clairemappit)


    6 years ago

    Dear Sir/madam,

    I have been have a recurring issue with the plugin. The error I was able to resolve after increasing the size on my db but it seems even after increasing to the largest file size the error is still occurring.

    Some insight would be great!

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Ed

    (@erishel)

    Hey @clairemappit, thanks for reaching out!

    Sorry to hear that you are experiencing issues.

    First, can you work through Testing for Conflicts and enable WP_DEBUG?

    WP_DEBUG will allow us to see the PHP errors as they happen. We really need to see a specific error message to be able to troubleshoot this.

    Take care,
    Ed ??

    Thread Starter Claire Martin

    (@clairemappit)

    Hey Ed,

    Thanks for the feedback, have enabled the WP_DEBUG and upped the size of the WP_MEMORY_LIMIT – the Events Calendar Plugin seems to crash when the client updates details on the site.

    Let me know what you find.

    Cheers,

    Claire

    Hi Claire,

    With WP_DEBUG enabled, are there any errors when this happens now? When you say crash, do you mean a white screen?

    Can you make sure that the plugins are up to date?

    Take care,
    Ed ??

    Hey there,

    Since this topic has been inactive for a while, I’m going to go ahead and mark as resolved. Don’t hesitate to reopen or create a new topic if you still need help! ??

    Take care,
    Ed ??

    Hi,

    I”m having the same problem.

    After making an update to The Events Calendar, we’ve now been locked out of logging in to our site. When trying to log in, it just redirects back to the wp-login page requesting login credentials. This is happening with Chrome.

    On another computer, we’re still logged in via Firefox and trying not to log out so we can try to use the debug log and see our issues.

    The debug log is pretty large related to The Events Calendar (one of it’s probably about 60 lines long). Is it ok to post here?

    Thanks,

    Matt Meyer
    Web Developer – SOMOS Community Care

    • This reply was modified 5 years, 9 months ago by mattjacobnyc.
Viewing 5 replies - 1 through 5 (of 5 total)
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