Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter fitnessgearlife786

    (@fitnessgearlife786)

    Even I tried Permalink > flush > and save again, but no luck

    neither it’s working in incognito mode

    even web stories plugin option is on: Public visibility

    but no luck, only white screen is getting displayed.

    I will wait for the best solution.

    Plugin Support Luckyna San

    (@luckynasan)

    Hello @fitnessgearlife786

    One of your other plugins might be conflicting with Web Stories. Could you please try disabling all your plugins one by one to see if you still get the blank page or not? This way we can find out the exact plugin causing the issue.

    Use the Health Check & Troubleshooting plugin and enable its troubleshooting mode. This mode disables active plugins and switches to a default theme safely because it only affects the experience of the logged-in user.

    1. Enable the Web Stories plugin and let me know if the issue is present.
    2. Enable plugins and your theme one by one in this mode to help pinpoint if something else is involved.

    * Note you can disable troubleshooting mode from the plugins page.

    Thread Starter fitnessgearlife786

    (@fitnessgearlife786)

    I tried the Google Web Stories plugin the latest version on my other website, it’s working best over there.

    I think the short video I have uploaded is approx 1 minute, which is creating a problem in displaying the preview.

    The question is how the same 1-minute short video is displaying previewing on the previous 15.1.1 version.

    Plugin Support Luckyna San

    (@luckynasan)

    If it is working on another website, then it sounds like there might be a conflict with another plugin or theme. I recommend using the Health Check plugin to help identify the culprit.

    Thread Starter fitnessgearlife786

    (@fitnessgearlife786)

    I ran the site’s health trouble shooter

    Site Health Status have found 2 critical issues

    1st Security issue: background updated are not working as expected

    2nd page cache is not detected and the server response time is slow

    there are further 5 recommended improvements

    Thread Starter fitnessgearlife786

    (@fitnessgearlife786)

    site health status have 2 critical issues

    1st: background updated are not working as expected

    2nd: page cache is not detected and the server response time is slow

    And there are 5?recommended improvements

    Plugin Support Luckyna San

    (@luckynasan)

    The Site health issues falls outside of the scope of the Web Stories plugin and our support, so I recommend reaching out to your hosting provider for further assistance.

    Plugin Support Luckyna San

    (@luckynasan)

    This topic will be marked as resolved as there are no further actions we can take on our end, unfortunately. Please do feel free to reach out regarding any other Web Stories plugin issues. Thanks.

Viewing 8 replies - 1 through 8 (of 8 total)
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