Googlebot fetching gives AJAX error

I installed the Social Share Buttons on my site and tried to fetch a page from the Google Search Console; the fetching status returns “Partial”. The fetching/rendering report says “Googlebot couldn’t get all resources for this page” and indicates an AJAX error (“Type: AJAX; Reason: Error”) for the URL https://sumo.com/api/load/. The SumoMe share buttons (bar) are visible in the “This is how a visitor to your website would have seen the page” but not in the “This is how Googlebot saw the page“. It does seem that Googlebot doesn’t indeed see the share buttons.

I suspect this fetching result would affect the search rankings. What could be on the side of sumo.com that is causing this issue?

• This topic was modified 7 years, 11 months ago by wmheric.