google_sk_service_connection_fail

  • Resolved ztefani

    (@ztefani)


    1 year, 4 months ago

    hi there, i hope you can help me. i was setting up google sitekit when suddenly my site got timedout. i had to resolve some technical issue with the host but i got my server back and running good.

    unfortunately, the sitekit got jinxed

    i tried doing the tools – available tools – reset site kit but nothing worked.

    it always gives me

    Looks like your site is having a technical issue with connecting to the Site Kit authentication service.
    To get more help, ask a question on our support forum and include the text of the original error message:
    google_sk_service_connection_fail

    how can i get past this?

    • This topic was modified 1 year, 4 months ago by ztefani.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Adam Dunnage

    (@adamdunnage)

    @ztefani Thanks for reaching out. This message can occur if there is something blocking access to the Site Kit service. This could be at host or browser level. So we can determine more on this, please share the following:

    1. Your Site Health information. You can use this form to share privately if preferred. 
    2. When checking the Site Kit dashboard from a Chrome browser incognito window does the same occur? This can help indicate a browser related block.
    3. Do you see any warnings or errors when checking yourSite Health status (Tools > Site Health > Status), which differs from your Site Health information requested above? Such errors may include REST endpoint references.

    Let me know if you have any questions with the above.

    Plugin Support Adam Dunnage

    (@adamdunnage)

    @ztefani Just checking in here to see if you are still having troubles with this. If so, could you share the information above? Thanks!

    Plugin Support Adam Dunnage

    (@adamdunnage)

    As we didn’t receive a response I’ll mark this as resolved. Feel free to?open a new support topic?if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 3 replies - 1 through 3 (of 3 total)
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