• Resolved vladimirmr

    (@vladimirmr)


    Hi. Sorry for my english. I install the plagin. On main page i see the message:

    Looks like your site is having a technical issue with requesting data from Google services.
    To get more help, ask a question on our?support forum?and include the text of the original error message:
    google_api_connection_fail

    I will send the information about my site with this form. I use virtual hosting on beget.com. I write the ticket to their support about access to https://sitekit.withgoogle.com. Help me, please.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support Adam Dunnage

    (@adamdunnage)

    Hello?@vladimirmr thanks for getting in touch. This message can indicate the cause being due to the users IPv6 addresses falling within a range that has been blocked. You can see an example topic of this?here.

    We can certainly check if your iPv6 address falls within this range and if it is currently blocked and if so flag this to the team. In many cases if this is an unintentional block then it will resolve itself over time.

    Could you please share your?Site Health information. You can?use this form?to share privately if preferred.?You can also run some cURL checks to confirm if this is indeed an issue with IPv6 by using the following:

    curl -4 -I https://sitekit.withgoogle.com
    The above will check the status if communication over IPv4

    curl -6 -I https://sitekit.withgoogle.com
    The above will check the status if communication over IPv6

    If you are uncomfortable or unsure on how to do this then no problem at all. If you could share your IPv6 address which you should be able to obtain from your hosting provider then we can happily check the status for you to see if we can spot any blocks from our side.

    Let me know if you have any further questions.

    Thread Starter vladimirmr

    (@vladimirmr)

    Thanks to you your answer.

    Then i press the button “Sign with Google” on main page of plugin – i get the message:

    The request to the authentication proxy has failed with an error: request_failed

    I am already send information about my site from this form. I can post it here. And i write your answer to support of my hosting.

    `
    ### wp-core ###
    
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    site_language: ru_RU
    user_language: ru_RU
    timezone: +03:00
    permalink: /%postname%/
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    user_registration: 0
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    plugins_path: /home/r/remontdct/remontdct.ru/public_html/wp-content/plugins
    plugins_size: 137,15 МБ (143815856 bytes)
    database_size: 507,11 МБ (531742720 bytes)
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    ### wp-dropins (1) ###
    
    advanced-cache.php: true
    
    ### wp-active-theme ###
    
    name: Hello Elementor (hello-elementor)
    version: 2.7.1
    author: Команда Elementor
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    theme_path: /home/r/remontdct/remontdct.ru/public_html/wp-content/themes/hello-elementor
    auto_update: Выключено
    
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    Akismet Anti-Spam: Spam Protection: version: 5.2, author: Automattic - Anti Spam Team, Автоматические обновления включены
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    Chaty: version: 3.1.2, author: Premio, Автоматические обновления включены
    Companion Sitemap Generator: version: 4.5.3, author: Papin Schipper, Автоматические обновления включены
    Contact Form 7: version: 5.7.7, author: Takayuki Miyoshi, Автоматические обновления включены
    Custom Elementor Icons: version: 1.0.5, author: StylemixThemes, Автоматические обновления включены
    Duplicator: version: 1.5.5, author: Duplicator, Автоматические обновления включены
    Easy WP SMTP: version: 2.1.0, author: Easy WP SMTP, Автоматические обновления включены
    Elementor: version: 3.14.1, author: Elementor.com, Автоматические обновления отключены
    Elementor Header & Footer Builder: version: 1.6.14, author: Brainstorm Force, Nikhil Chavan, Автоматические обновления отключены
    Embed Plus YouTube WordPress Plugin: version: 14.1.6.3, author: Embed Plus YouTube Plugin Team, Автоматические обновления включены
    Essential Addons for Elementor: version: 5.8.0, author: WPDeveloper, Автоматические обновления включены
    Final Tiles Grid Gallery - Image Gallery: version: 3.5.6, author: WPChill, Автоматические обновления включены
    Happy Elementor Addons: version: 3.8.5, author: weDevs, Автоматические обновления включены
    Menu Icons: version: 0.13.5, author: ThemeIsle, Автоматические обновления включены
    Site Kit by Google: version: 1.103.0, author: Google, Автоматические обновления включены
    Smart Custom 404 error page [404page]: version: 11.4.3, author: Peter Raschendorfer, Автоматические обновления отключены
    SVG Support: version: 2.5.5, author: Benbodhi, Автоматические обновления отключены
    Use Any Font: version: 6.3.01, author: Dnesscarkey, Автоматические обновления включены
    VK Ads Pixel: version: 1.0.4, author: VK Ads, Автоматические обновления отключены
    WP Customer Reviews: version: 3.6.6, author: Aaron Queen, Автоматические обновления включены
    WP Super Cache: version: 1.9.4, author: Automattic, Автоматические обновления включены
    Yandex.Metrica: version: 1.1.8, author: Yandex, Автоматические обновления включены
    Yoast Duplicate Post: version: 4.5, author: Enrico Battocchi & Team Yoast, Автоматические обновления включены
    Yoast SEO: version: 20.10, author: Team Yoast, Автоматические обновления включены
    
    ### wp-media ###
    
    image_editor: WP_Image_Editor_Imagick
    imagick_module_version: 1687
    imagemagick_version: ImageMagick 6.9.7-4 Q16 x86_64 2023-02-06 https://www.imagemagick.org
    imagick_version: 3.7.0
    file_uploads: File uploads is turned off
    post_max_size: 1047527424
    upload_max_filesize: 1047527424
    max_effective_size: 999 МБ
    max_file_uploads: 20
    imagick_limits: 
    	imagick::RESOURCETYPE_AREA: 954 МБ
    	imagick::RESOURCETYPE_DISK: 1073741824
    	imagick::RESOURCETYPE_FILE: 768
    	imagick::RESOURCETYPE_MAP: 2 ГБ
    	imagick::RESOURCETYPE_MEMORY: 1 ГБ
    	imagick::RESOURCETYPE_THREAD: 1
    	imagick::RESOURCETYPE_TIME: 86400
    imagemagick_file_formats: 3FR, A, AAI, AI, ART, ARW, AVI, AVS, B, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, C, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DNG, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, FAX, FILE, FITS, FRACTAL, FTP, FTS, G, G3, G4, GIF, GIF87, GRADIENT, GRAY, GROUP4, H, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, JBG, JBIG, JNG, JNX, JPE, JPEG, JPG, JPS, JSON, K, K25, KDC, LABEL, M, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, O, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, R, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCREENSHOT, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WEBP, WMV, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, Y, YCbCr, YCbCrA, YUV
    gd_version: 2.3.0
    gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
    ghostscript_version: 9.26
    
    ### wp-server ###
    
    server_architecture: Linux 5.10.159-0-beget-acl x86_64
    httpd_software: Apache/2.4.55 (Unix)
    php_version: 8.2.5 64bit
    php_sapi: apache2handler
    max_input_variables: 10000
    time_limit: 600
    memory_limit: 268435456
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    upload_max_filesize: 1047527424
    php_post_max_size: 1047527424
    curl_version: 7.86.0 OpenSSL/1.1.1s
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    ### wp-database ###
    
    extension: mysqli
    server_version: 5.7.21-20-beget-5.7.21-20-1-log
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    ### wp-constants ###
    
    WP_HOME: undefined
    WP_SITEURL: https://remontdct.ru/
    WP_CONTENT_DIR: /home/r/remontdct/remontdct.ru/public_html/wp-content
    WP_PLUGIN_DIR: /home/r/remontdct/remontdct.ru/public_html/wp-content/plugins
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    WP_CACHE: true
    CONCATENATE_SCRIPTS: undefined
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    COMPRESS_CSS: undefined
    WP_ENVIRONMENT_TYPE: Не определено
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    DB_COLLATE: undefined
    
    ### wp-filesystem ###
    
    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
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    ### google-site-kit ###
    
    version: 1.103.0
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    	https://www.googleapis.com/auth/webmasters: ?
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    	https://www.googleapis.com/auth/tagmanager.readonly: ?
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    	googlesitekit_view_posts_insights: ?
    	googlesitekit_view_dashboard: ?
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    	ga4ActivationBanner: ?
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    	gm3Components: ?
    	gteSupport: ?
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    ### easy_wp_smtp ###
    
    version: 2.1.0
    license_key_type: lite
    debug: Сообщения отладки не найдены.
    
    `
    • This reply was modified 1 year, 4 months ago by vladimirmr.
    Plugin Support Adam Dunnage

    (@adamdunnage)

    @vladimirmr Thank you for sharing the information. Could you please share your IPv6 address which you should be able to obtain from your hosting provider. With this we can then check the status of this for you to see if we can spot any blocks from our side.

    Thread Starter vladimirmr

    (@vladimirmr)

    Thank you. I asked my hosting provider for the ipv6 address and waiting for the answer.

    Plugin Support Adam Dunnage

    (@adamdunnage)

    @vladimirmr Thanks a lot! Once shared I will pass on to the team to run some checks.

    Thread Starter vladimirmr

    (@vladimirmr)

    Hello.
    I received a response from my hosting provider support.

    The sitekit.withgoogle.com host is really not reachable from the hosting server:

    beget@crusader:~ [0] $ curl -4 -IL https://sitekit.withgoogle.com HTTP/1.1 403 Forbidden Transfer-Encoding: chunked Alt-Svc: h3=”:443″; ma=2592000,h3-29=”:443″; ma=2592000

    They said they don’t use addresses ipv6, only ipv4. And they asked me to ask if there are any blockings on your part to the address 185.225.33.85?

    Plugin Support Adam Dunnage

    (@adamdunnage)

    @vladimirmr Thanks for sharing the information from your hosting provider. I will pass this on to the check to check for any blocks and update here once I hear back.

    Thread Starter vladimirmr

    (@vladimirmr)

    Hello!

    @adamdunnage, may be you have new information for me?

    Plugin Support Adam Dunnage

    (@adamdunnage)

    @vladimirmr I am yet to get the results back for this so I will chase this up for you today. Sorry about the delay and as soon as I have an update I will post here. Thanks for your patience.

    Plugin Support Adam Dunnage

    (@adamdunnage)

    @vladimirmr Thank you for your patience with this one while we checked this. Unfortunately, there is a block on your IP address 185.225.33.85. These blocks are outside of our control so there isn’t any further assistance we can provide with this. I hope you can find a solution that works for you.

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘google_api_connection_fail’ is closed to new replies.