google_api_connection_fail
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Hi. Sorry for my english. I install the plagin. On main page i see the message:
Looks like your site is having a technical issue with requesting data from Google services.
To get more help, ask a question on our?support forum?and include the text of the original error message:
google_api_connection_failI will send the information about my site with this form. I use virtual hosting on beget.com. I write the ticket to their support about access to https://sitekit.withgoogle.com. Help me, please.
The page I need help with: [log in to see the link]
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Hello?@vladimirmr thanks for getting in touch. This message can indicate the cause being due to the users IPv6 addresses falling within a range that has been blocked. You can see an example topic of this?here.
We can certainly check if your iPv6 address falls within this range and if it is currently blocked and if so flag this to the team. In many cases if this is an unintentional block then it will resolve itself over time.
Could you please share your?Site Health information. You can?use this form?to share privately if preferred.?You can also run some cURL checks to confirm if this is indeed an issue with IPv6 by using the following:
curl -4 -I https://sitekit.withgoogle.com
The above will check the status if communication over IPv4curl -6 -I https://sitekit.withgoogle.com
The above will check the status if communication over IPv6If you are uncomfortable or unsure on how to do this then no problem at all. If you could share your IPv6 address which you should be able to obtain from your hosting provider then we can happily check the status for you to see if we can spot any blocks from our side.
Let me know if you have any further questions.
Thanks to you your answer.
Then i press the button “Sign with Google” on main page of plugin – i get the message:
The request to the authentication proxy has failed with an error: request_failed
I am already send information about my site from this form. I can post it here. And i write your answer to support of my hosting.
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- This reply was modified 1 year, 4 months ago by vladimirmr.
@vladimirmr Thank you for sharing the information. Could you please share your IPv6 address which you should be able to obtain from your hosting provider. With this we can then check the status of this for you to see if we can spot any blocks from our side.
Thank you. I asked my hosting provider for the ipv6 address and waiting for the answer.
@vladimirmr Thanks a lot! Once shared I will pass on to the team to run some checks.
Hello.
I received a response from my hosting provider support.The sitekit.withgoogle.com host is really not reachable from the hosting server:
beget@crusader:~ [0] $ curl -4 -IL https://sitekit.withgoogle.com HTTP/1.1 403 Forbidden Transfer-Encoding: chunked Alt-Svc: h3=”:443″; ma=2592000,h3-29=”:443″; ma=2592000
They said they don’t use addresses ipv6, only ipv4. And they asked me to ask if there are any blockings on your part to the address 185.225.33.85?
@vladimirmr Thanks for sharing the information from your hosting provider. I will pass this on to the check to check for any blocks and update here once I hear back.
Hello!
@adamdunnage, may be you have new information for me?
@vladimirmr I am yet to get the results back for this so I will chase this up for you today. Sorry about the delay and as soon as I have an update I will post here. Thanks for your patience.
@vladimirmr Thank you for your patience with this one while we checked this. Unfortunately, there is a block on your IP address 185.225.33.85. These blocks are outside of our control so there isn’t any further assistance we can provide with this. I hope you can find a solution that works for you.
- The topic ‘google_api_connection_fail’ is closed to new replies.