google_api_connection_fail

  • Resolved ltbmarketing

    (@ltbmarketing)


    4 years ago

    Hi,

    I received the following error:

    Your site may not be ready for Site Kit

    Looks like your site is having a technical issue with requesting data from Google services.
    To get more help, ask a question on our support forum and include the text of the original error message:
    google_api_connection_fail

    I installed Health & Troubleshooting, opened troubleshooting mode then opened Site Kit. It produced the same error.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Thanks for reaching out and thanks for sharing the troubleshooting steps taken so far. So we can understand your current setup please share the following:

    1. Your Site Health information. You can use this form to share privately.
    2. Have you been able to setup Site Kit previously on this site, or any other sites hosted with the same provider?

    When submitting the form please include your current hosting provider.

    Thread Starter ltbmarketing

    (@ltbmarketing)

    Thank you. I submitted the form.

    I haven’t setup SiteKit previously.

    Plugin Support James Osborne

    (@jamesosborne)

    Many thanks for sharing. It looks like your have a Windows setup, with other users reporting encountering the same issue based on their PHP configuration.

    In order to proceed with Site Kit setup can you ask your hosting if there are any restrictions such as WAF rules or PHP/SSL configurations which is not allowing your site to connect to https://sitekit.withgoogle.com?

    If your hosting provide isn’t able to provide any additional insights feel free to share a video or screen recording of your experience, with Chrome developer tools open, showing any console errors which appear. You can use a service such as RecordIt or Loom to share.

    @ltbmarketing As we haven’t received a response, I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist. Thank you!

    Thread Starter ltbmarketing

    (@ltbmarketing)

    Hi, I need to reopen this ticket. Got the following error

    Unknown Error (code: cURL error 60: SSL certificate problem: unable to get local issuer certificate). To fix this, redo the plugin setup.

    Plugin Support James Osborne

    (@jamesosborne)

    No problem, I’ve reopened that now. In order to troubleshoot this can you please follow the steps in the previous correspondence and let me what your hosting provider informs you, while providing a video if possible should the issue persist?

    @ltbmarketing Thanks for the update. It seems likely that this is also related to your hosting provider. Other users were able to proceed with setup by modifying PHP versions or making changes at server level. Can you please give that a try and let us know if you continue to experience this error?

    EDIT: Apologies, this is a duplicate reply!

Viewing 7 replies - 1 through 7 (of 7 total)
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