• Resolved yanivshab

    (@yanivshab)


    Hi, I would appreciate for a help unable to connect Google Ads account shows an error

    There was an error getting your Google Ads accounts. Unexpected value in $auth option, got: Automattic\WooCommerce\GoogleListingsAndAds\Vendor\Google\Auth\Credentials\InsecureCredentials Object ( [token:Automattic\WooCommerce\GoogleListingsAndAds\Vendor\Google\Auth\Credentials\InsecureCredentials:private] => Array ( [access_token] => )

    i tried to disconnected all and the problem not resolved, all other accounts (wordpress,merchant,google) are connected properly

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @yanivshab,

    I understand you’re having trouble connecting your Google Ads account but are receiving an error. This is unusual and it may mean something could be interfering with your setup. I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    • System Status Report?which you can find via WooCommerce > Status > Get system report > Copy for support.
    • Fatal error logs?(if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Once we have more information, we’ll be able to assist you further.

    Thanks!

    Thread Starter yanivshab

    (@yanivshab)

    WordPress Environment<br><br>WordPress address (URL): https://almaballoon.co.il<br>Site address (URL): https://almaballoon.co.il<br>WC Version: 9.3.1<br>Legacy REST API Package Version: ????? ?? ???? REST API ???? ???? ?? ????? ???? ???.<br>Action Scheduler Version: ? 3.8.1<br>Log Directory Writable: ?<br>WP Version: 6.6.2<br>WP Multisite: –<br>WP Memory Limit: 512 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: he_IL<br>External object cache: – Server Environment<br><br>Server Info: LiteSpeed<br>PHP Version: 8.1.27<br>PHP Post Max Size: 256 MB<br>PHP Time Limit: 300<br>PHP Max Input Vars: 5000<br>cURL Version: 7.87.0<br>OpenSSL/1.1.1w<br><br>SUHOSIN Installed: –<br>MySQL Version: 10.11.8-MariaDB-cll-lve<br>Max Upload Size: 256 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database<br><br>WC Database Version: 8.9.3<br>WC Database Prefix: wp_<br>????? ????? ?? ???? ???????: 224.77MB<br>???? ??????? ?? ???? ???????: 211.57MB<br>???? ??????? ?? ???? ???????: 13.20MB<br>wp_woocommerce_sessions: ??????: 2.05MB + ??????: 0.02MB + ???? InnoDB<br>wp_woocommerce_api_keys: ??????: 0.02MB + ??????: 0.03MB + ???? InnoDB<br>wp_woocommerce_attribute_taxonomies: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB<br>wp_woocommerce_downloadable_product_permissions: ??????: 0.02MB + ??????: 0.06MB + ???? InnoDB<br>wp_woocommerce_order_items: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB<br>wp_woocommerce_order_itemmeta: ??????: 0.09MB + ??????: 0.09MB + ???? InnoDB<br>wp_woocommerce_tax_rates: ??????: 0.02MB + ??????: 0.06MB + ???? InnoDB<br>wp_woocommerce_tax_rate_locations: ??????: 0.02MB + ??????: 0.03MB + ???? InnoDB<br>wp_woocommerce_shipping_zones: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB<br>wp_woocommerce_shipping_zone_locations: ??????: 0.02MB + ??????: 0.05MB + ???? InnoDB<br>wp_woocommerce_shipping_zone_methods: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB<br>wp_woocommerce_payment_tokens: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB<br>wp_woocommerce_payment_tokenmeta: ??????: 0.02MB + ??????: 0.03MB + ???? InnoDB<br>wp_woocommerce_log: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB<br>wp_actionscheduler_actions: ??????: 0.17MB + ??????: 0.20MB + ???? InnoDB<br>wp_actionscheduler_claims: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB<br>wp_actionscheduler_groups: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB<br>wp_actionscheduler_logs: ??????: 0.17MB + ??????: 0.13MB + ???? InnoDB<br>wp_aws_cache: ??????: 0.03MB + ??????: 0.00MB + ???? InnoDB<br>wp_aws_index: ??????: 1.52MB + ??????: 0.52MB + ???? InnoDB<br>wp_commentmeta: ??????: 0.02MB + ??????: 0.03MB + ???? InnoDB<br>wp_comments: ??????: 0.05MB + ??????: 0.09MB + ???? InnoDB<br>wp_e_events: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB<br>wp_e_notes: ??????: 0.02MB + ??????: 0.17MB + ???? InnoDB<br>wp_e_notes_users_relations: ??????: 0.02MB + ??????: 0.05MB + ???? InnoDB<br>wp_e_submissions: ??????: 2.52MB + ??????: 3.86MB + ???? InnoDB<br>wp_e_submissions_actions_log: ??????: 1.52MB + ??????: 0.83MB + ???? InnoDB<br>wp_e_submissions_values: ??????: 0.31MB + ??????: 0.23MB + ???? InnoDB<br>wp_gla_attribute_mapping_rules: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB<br>wp_gla_budget_recommendations: ??????: 0.19MB + ??????: 0.14MB + ???? InnoDB<br>wp_gla_merchant_issues: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB<br>wp_gla_shipping_rates: ??????: 0.02MB + ??????: 0.03MB + ???? InnoDB<br>wp_gla_shipping_times: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB<br>wp_jetpack_sync_queue: ??????: 0.28MB + ??????: 0.06MB + ???? InnoDB<br>wp_jet_cache: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB<br>wp_links: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB<br>wp_litespeed_url: ??????: 0.02MB + ??????: 0.03MB + ???? InnoDB<br>wp_litespeed_url_file: ??????: 0.02MB + ??????: 0.08MB + ???? InnoDB<br>wp_options: ??????: 9.48MB + ??????: 0.16MB + ???? InnoDB<br>wp_postmeta: ??????: 141.45MB + ??????: 4.00MB + ???? InnoDB<br>wp_posts: ??????: 48.41MB + ??????: 0.64MB + ???? InnoDB<br>wp_termmeta: ??????: 0.02MB + ??????: 0.03MB + ???? InnoDB<br>wp_terms: ??????: 0.02MB + ??????: 0.03MB + ???? InnoDB<br>wp_term_relationships: ??????: 0.09MB + ??????: 0.06MB + ???? InnoDB<br>wp_term_taxonomy: ??????: 0.02MB + ??????: 0.03MB + ???? InnoDB<br>wp_usermeta: ??????: 0.13MB + ??????: 0.03MB + ???? InnoDB<br>wp_users: ??????: 0.02MB + ??????: 0.05MB + ???? InnoDB<br>wp_wc_admin_notes: ??????: 0.06MB + ??????: 0.00MB + ???? InnoDB<br>wp_wc_admin_note_actions: ??????: 0.06MB + ??????: 0.02MB + ???? InnoDB<br>wp_wc_category_lookup: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB<br>wp_wc_customer_lookup: ??????: 0.02MB + ??????: 0.03MB + ???? InnoDB<br>wp_wc_download_log: ??????: 0.02MB + ??????: 0.03MB + ???? InnoDB<br>wp_wc_orders: ??????: 0.02MB + ??????: 0.11MB + ???? InnoDB<br>wp_wc_orders_meta: ??????: 0.08MB + ??????: 0.13MB + ???? InnoDB<br>wp_wc_order_addresses: ??????: 0.02MB + ??????: 0.06MB + ???? InnoDB<br>wp_wc_order_coupon_lookup: ??????: 0.02MB + ??????: 0.03MB + ???? InnoDB<br>wp_wc_order_operational_data: ??????: 0.02MB + ??????: 0.03MB + ???? InnoDB<br>wp_wc_order_product_lookup: ??????: 0.02MB + ??????: 0.06MB + ???? InnoDB<br>wp_wc_order_stats: ??????: 0.02MB + ??????: 0.05MB + ???? InnoDB<br>wp_wc_order_tax_lookup: ??????: 0.02MB + ??????: 0.03MB + ???? InnoDB<br>wp_wc_product_attributes_lookup: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB<br>wp_wc_product_download_directories: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB<br>wp_wc_product_meta_lookup: ??????: 0.08MB + ??????: 0.14MB + ???? InnoDB<br>wp_wc_rate_limits: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB<br>wp_wc_reserved_stock: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB<br>wp_wc_tax_rate_classes: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB<br>wp_wc_webhooks: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB<br>wp_wpfm_backup: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB<br>wp_yith_wapo_addons: ??????: 0.11MB + ??????: 0.00MB + ???? InnoDB<br>wp_yith_wapo_blocks: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB<br>wp_yith_wccl_meta: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB<br>wp_yoast_indexable: ??????: 1.52MB + ??????: 0.22MB + ???? InnoDB<br>wp_yoast_indexable_hierarchy: ??????: 0.05MB + ??????: 0.05MB + ???? InnoDB<br>wp_yoast_migrations: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB<br>wp_yoast_primary_term: ??????: 0.06MB + ??????: 0.03MB + ???? InnoDB<br>wp_yoast_seo_links: ??????: 0.09MB + ??????: 0.03MB + ???? InnoDB Post Type Counts<br><br>attachment: 776<br>custom_css: 1<br>customize_changeset: 40<br>elementor_font: 1<br>elementor_library: 31<br>jet-popup: 1<br>nav_menu_item: 59<br>page: 7<br>product: 543<br>revision: 1320<br>shop_coupon: 2<br>shop_order_placehold: 36<br>viwec_template: 14<br>wp_font_face: 33<br>wp_font_family: 12<br>wp_global_styles: 1<br>wp_navigation: 1<br>wp_template: 2<br>yaymail_template: 11 Security<br><br>Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (22)<br><br>????? Woo ?????: ??? ILLID – 3.16<br>Affiracle affiliate marketing: ??? Affiracle Technologies – 1.0.10<br>All-in-One WP Migration: ??? ServMask – 7.86<br>??????? ???: ??? Elementor.com – 3.24.1<br>???????: ??? Elementor.com – 3.24.2<br>Google for WooCommerce: ??? WooCommerce – 2.8.5<br>JetPopup: ??? Crocoblock – 2.0.3.1<br>JetWooBuilder For Elementor: ??? Crocoblock – 2.1.10<br>JetProductGallery: ??? Crocoblock – 2.1.14<br>Kadence WooCommerce Email Designer: ??? Kadence WP – 1.5.13<br>????? LiteSpeed: ??? LiteSpeed Technologies – 6.5.0.2<br>Order Minimum/Maximum Amount for WooCommerce: ??? WPFactory – 4.5.2<br>Premium Addons for Elementor: ??? Leap13 – 4.10.51<br>?? ????? ???? ???????: ??? XootiX – 2.5.4<br>????? Paybox ? Woocommerce: ??? adiel ben moshe – 1.0<br>WooCommerce.com Update Manager: ??? Automattic – 1.0.3<br>Woocommerce iCredit: ??? rivhit.co.il – 3.2.1<br>???????: ??? ???? ???????? – 9.3.1<br>???? SEO: ??? ???? Yoast – 23.4<br>Analytify Dashboard: ??? Analytify – 5.4.3<br>???? ???? WP: ??? mndpsingh287 – 8.0<br>YITH WooCommerce Product Add-ons & Extra Options Premium: ??? YITH – 3.8.3 Inactive Plugins (0) Settings<br><br>Legacy API Enabled: –<br>Force SSL: –<br>Currency: ILS (?)<br>Currency Position: right_space<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: ?<br>Enforce Approved Product Download Directories: ?<br>HPOS feature enabled: ?<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: – Logging<br><br>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 ????<br>Level threshold: –<br>Log directory size: 562 KB WC Pages<br><br>???? ????: #1070 - /%d7%97%d7%a0%d7%95%d7%aa/<br>?? ?????: #959 - /cart/ - ???? ?? ???????? [woocommerce_cart]<br>?????: #957 - /checkout/ - ???? ?? ???????? [woocommerce_checkout]<br>?????? ???: ? ?? ?? ?????<br>???? ?????: #24 - /%d7%aa%d7%a7%d7%a0%d7%95%d7%9f/ Theme<br><br>Name: Hello Elementor<br>Version: 3.1.1<br>Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash<br>Child Theme: ? – ?? ????? ?? ??????? ????? ???? ?? ??? ????? ????? ????<br>????? ?????? ????? ????? ??. ???? ?????: ???? ????? ???? ????? ??<br><br>WooCommerce Support: ? Templates<br><br>Overrides: – Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br><br>Daily Cron: ? Next scheduled: 2024-09-18 15:48:21 +00:00<br>Options: ?<br>Notes: 84<br>Onboarding: skipped Action Scheduler<br><br>?????: 520<br>Oldest: 2024-08-17 20:25:32 +0000<br>Newest: 2024-09-17 18:46:45 +0000<br><br>????: 6<br>Oldest: 2024-02-22 19:24:22 +0000<br>Newest: 2024-09-16 21:03:08 +0000<br><br>????? ??????: 2<br>Oldest: 2024-09-18 10:51:42 +0000<br>Newest: 2024-09-18 18:46:45 +0000 Status report information<br><br>Generated at: 2024-09-17 19:49:01 +00:00<br>
    Thread Starter yanivshab

    (@yanivshab)

    @rajeshml Hey, there is the system report of my website

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @yanivshab,

    Thank you for the additional details. Can you make sure that your site is saved in your WordPress general settings as HTTPS, please? I can see from the report it’s saved as HTTP, though your site has a valid SSL. Please fix this and try again!

    If the issue persists after that, please let’s try completely disconnecting the current connection, clearing your cache, and setting it up afresh. Here’s how:

    Next, go to Marketing > Google Listings & Ads and set up the connection again.

    Please also make sure that you create your Google Ads account with the same ID you use to create your Google Merchant ID.

    Learn more: https://woocommerce.com/document/google-for-woocommerce/get-started/setup-and-configuration/

    Let us know how it goes!

    Thanks!
    -OP

Viewing 4 replies - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.