Google Tag Manager

Hello @looker89 ,

Thanks for opening a support topic.

You can try the below steps if you wish, which may help find the plugin or theme where the snippet was inserted:

1. Login to your site from a Chrome browser incognito window
2. Install and activate the Health Check & Troubleshooting plugin.
3. Navigate to “Plugins > Health Check & Troubleshooting > Troubleshoot”. (This will temporarily deactivate other plugins and switch to a default theme – for you only, as a logged in user).
4. Check your site source code, I suspect you won’t find a snippet placed
5. From back in your Health Check plugin click on the “Available Plugins” tab at the top right and then click on the “Enable” option next to any additional plugins, before then visiting your sites source code once more.
6. Enable your plugins one by one while rechecking your sites source code each time until you locate the snippet. You’ll need to refresh/reload the source code page each time
7. If you can’t locate the existing Analytics snippet try activating your present theme from within troubleshooting mode before checking the source code once mode (Please refresh the page before checking)

Once you locate the source of the additional Analytics snippet you can exit troubleshooting mode afterwards.
If you’re unable to locate the snippet please share your current hosting provider.

Thanks & Regards,

Hello @looker89 ,

Just checking-in here, were you able to locate the old snippet?

Best Regards,

@looker89 As we haven’t received a response, I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist. Thank you!